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General Questions
- Estimated Migration Time
- Is the time estimation of migration 100% accurate?
- Why is data transfer time-consuming?
- How long may the migration take to complete?
- Why is my migration taking so long?
- Technical Requirements
- Data Migration
- Will the order's history be fully migrated for customer/admi...
- "I need my new store to be at the same domain as the old one...
- Will my migrated data look like my existing store in backend...
- Can I order migration service for a trial store?
- Is it possible to maintain same product image URLs on new si...
- Can LitExtension migrate invoices?
- Can I migrate payment methods?
- Can LitExtension migrate price including tax?
- Why order dates does not migrate correctly?
- I just need to import products or customers or orders, can I...
- I don't want to migrate all data, only specific data. How ca...
- Does LitExtension migrate languages ?
- Can I migrate group price?
- Can I migrate coupon codes?
- Can I migrate Downloadable Products?
- Can I migrate reviews?
- Can I migrate payment info?
- Can I migrate related products?
- Can I migrate pictures from my database dump?
- Can I migrate Customers Password?
- Can I migrate currencies with LitExtension?
- Can I migrate my attribute groups?
- Can I migrate blog, blog posts or CMS pages?
- Can I migrate order status history?
- Can I migrate to the same domain on a different directory?
- Can I migrate orders without customers?
- What is order status mapping?
- Data Integrity & Security
- Data loss after demo migration
- Is there any risk of data loss during migration?
- Will my Source Store, by any mean, be affected during migrat...
- What security is in place to protect my information?
- Can you maintain the URL structure of your Source Store afte...
- Do I need to turn on maintenance mode during migration?
- Does migration affect the speed of online stores?
- Will my migrated data look as in my existing store backend?
- Is there any bad effect on Source store when I install Conne...
- Support and Contacts
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Migration Process
- Migration Preparation
- What is FTP?
- What is SSH?
- How to create an FTP account in cPanel?
- How to access your account using SSH?
- How do I know if my store has custom fields or not?
- How to check entities on your store?
- How to migrate from a hosted platform with LitExtension?
- How to migrate from an open-source platform using LitExtensi...
- How to install and setup the LitExtension Connector?
- How to fix Connector Setup issue?
- What is root folder and how to find it?
- How to disable ModSecurity?
- What is Basic Authentication?
- How do I restore a MySQL from database dump?
- How to set permission for root folder?
- How to get API from your store?
- Where do I find my Migration ID and Ticket ID?
- How to export data from your store to CSV Files
- How can I add LitExtension IPs to whitelist?
- How to create a full database backup (SQL Server)?
- Demo Migration
- How many steps are there to migrate data from your store to ...
- I don’t have a target store installed yet. Can I try migrati...
- How can I delete test data from your demo site?
- Why is my migrated data loss after a new demo migration?
- I meet issues during Demo migration. How to fix?
- Does LitExtension offer a trial for free?
- Can I run demo migration again?
- Can I migrate to trial store first and real store later?
- Is it possible to migrate product review when perform Demo M...
- Full Data Migration
- How to pause or stop a running migration process?
- Is it possible to edit Source Store during Migration?
- Can I close the web browser during the data migration?
- Can I stop migration process by myself?
- Can I edit Target Store during migration?
- Can I stop migration process by myself?
- Migration was stopped yet still incomplete. Why is this?
- Common Migration Errors
- Why am I receiving migration warnings?
- I keep getting the "Cannot reach database from source/target...
- Why does migration show the error “There is an error when re...
- I keep getting the “Cannot reach connector” message, what sh...
- I keep getting the “Cart type is not correct” message, what ...
- "HTTP Error Code 500 Internal Server Error", How to fix?
- I have an error after installing LitExtension Connector. How...
- Why the product images on Target Store are displayed in the ...
- I keep getting the “FTP access required” message, what shoul...
- Search is not working in any other language
- Images are not shown on frontend after migration
- I was migrating my multiple stores, but customer IDs were no...
- Products and categories are displayed differently on Target ...
- After Migration
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Specific Platform Questions
- Shopify/Shopify Plus
- How can I get Shopify API Key?
- Will our customers’ accounts be retained when we migrate to ...
- How to import Custom Fields/Attributes to Shopify?
- Can I migrate categories and subcategories of products to Sh...
- How to preserve SEO and Pagerank of your store when migratin...
- Can I migrate reviews to Shopify?
- Can I migrate currencies to Shopify?
- Can I migrate taxes to Shopify?
- How can I migrate order statuses to Shopify?
- Why does migration to Shopify take so long?
- How to disable notifications of new orders on Shopify?
- How does “Clear current data on a Target Store before migrat...
- Why can't migrate order date to Shopify?
- Does LitExtension migrate purchase history to Shopify?
- I migrated to Shopify with “Clear current data on Target Sto...
- How languages will be migrated from multilingual cart to Sho...
- Can I migrate orders and customers on Shopify Basic?
- Can I migrate product options and attributes to Shopify?
- Can you migrate up to 2,048 variants per product on Shopify?
- How to view created metafield on Shopify?
- Why is there a numeric string added to my collection after t...
- WooCommerce
- Can I migrate reward points to WooCommerce?
- Can I migrate metadata from/to WooCommerce?
- How to enable maintenance mode in WooCommerce
- Can I preserve order IDs while migrating to WooCommerce?
- How to migrate manufacturers from/to WooCommerce?
- Can I migrate Customer Password to WooCommerce?
- How to create 301 redirects to WooCommerce?
- Can I map order status when migrating from/to WooCommerce?
- Can I migrate review from/to WooCommerce?
- Images do not appear on the front-end after migrating to Woo...
- How can I create menu on WooCommerce after migration?
- What should I know about migration of Product Variants to Wo...
- Can I migrate customer groups to WooCommece?
- Why some Product Permalinks on WooCommerce contain SKU?
- Is it possible to migrate the Product Cost from/to WooCommer...
- Is multilanguage migration to/from WooCommerce possible?
- Can I migrate product options to WooCommerce?
- Can I map custom Order Statuses when migrating to/from WooCo...
- Some of my posts are deleted in WooCommerce after migration....
- Where do I upload LitExtension Connector to for WooCommerce ...
- Is it possible to keep the same ID's of products on WooComme...
- Require option selections before allowing checkout
- Magento/Adobe Commerce
- I have changed some tables of my store database. Can you tra...
- Can we migrate review/ratings to Magento?
- Can LitExtension migrate attribute sets to Magento?
- How to reindex Magento?
- How to upload LitExtension Connector to Magento Cloud?
- Can I migrate multilanguage to/from Magento?
- How to add new language in Magento 2?
- Where can I install LitExtension Connector in Magento?
- Why do I have “src_” prefix in front of my attributes and at...
- Can I migrate manufacturer images to/from Magento?
- Why my Lifetime sales are not correct after migrating to Mag...
- Can I migrate CMS pages from/to Magento?
- What are the peculiarities of Order Full IDs migration from/...
- Does migration influence the speed of my Magento store?
- After migration to Magento my Lifetime Sales and average ord...
- Why the number of products shown on Magento changes after mi...
- SQLSTATE[23000]: Integrity constraint violation: 1062 Duplic...
- Wix
- What are the peculiarities of store data migration to Wix?
- Where can I get the correct Wix information for migration?
- Why weren't all my product variants imported to Wix?
- BigCommerce
- Can I migrate Customer Passwords to BigCommerce?
- Can I migrate 301 redirects to BigCommerce?
- Can I migrate SKU to BigCommerce?
- Can Litextension create redirects to my new products and cat...
- How to enable maintenance mode in BigCommerce?
- How to get API path and token from BigCommerce?
- How to find BigCommerce Product ID?
- You have reached BigCommerce API call limit
- BigCommerce Error: The cart type you have selected is invali...
- Why can't I create 301 redirects in my BigCommerce migration...
- OpenCart
- Can I upgrade an already existing OpenCart store to the late...
- Can I migrate Customer Password to OpenCart?
- Can I migrate languages to OpenCart?
- Can Product attribute be migrated to Opencart?
- Can I migrate product ratings and reviews from/to OpenCart?
- How to enable maintenance mode in OpenCart ?
- How to perform SEO Migration to OpenCart?
- How to add multiple languages in OpenCart?
- How to create a Multi-Store in OpenCart?
- Prestashop
- How to enable maintenance mode in Prestashop?
- How to сlear сache in PrestaShop?
- How to create 301 redirects when migrating to Prestashop?
- How to find products under the category menu from admin pane...
- Can I upgrade Prestashop store to the latest version?
- Can I migrate customer passwords to Prestashop?
- Can I migrate taxes to Prestashop?
- Can I migrate review to/from Prestashop?
- Can I migrate Blogs and Blog Posts to/from PrestaShop?
- Can I migrate reward points to PrestaShop 1.6?
- I am getting an error page when searching on Prestashop. How...
- Why products are not displayed correctly on my PrestaShop st...
- Why order totals are changed after migration to PrestaShop s...
- Why can't I migrate full description to Prestashop?
- Why is faceted search showing “home” product but no results ...
- Is multi-language migration to/from PrestaShop possible?
- Is it possible to migrate customer passwords during PrestaSh...
- Lightspeed
- How can I download the CSV files from Lightspeed?
- How can I export data files from Lightspeed Retail POS?
- 3dCart
- How to enable advanced API on 3dCart?
- Can I transfer images to 3dCart?
- What are the migration peculiarities to/from 3dCart?
- Big Cartel
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LitExtension Services
- All-in-One Migration Service
- What are the differences about Estimated Time between Automa...
- I have purchased All-In-One Migration Service. What’s next?...
- What are the differences between Automated Migration and All...
- How LitExtension run my migration project?
- Customization Service
- Can I migrate data on my store current extension/app?
- What kind of work is included in Customization Migration?
- Files Migration Services
- What types of SQL databases do you support?
- Can I Migrate Images from My Database Dump?
- What kinds of files are supported in Files Migration?
- Can I perform File Migration myself?
- Multi-threaded Migration Service
- Premium Support Service
- Can I upgrade/downgrade or cancel my current subscription?
- Can I choose the migration project to determine the support ...
- How can I calculate the number Recent, Smart Update and Re-m...
- What is the difference between Standard Support and Premium ...
- Is Premium Support required for a successful migration?
- Can I switch between Premium Support plans mid-migration?
- How do I cancel my Premium Support subscription?
- Will I be assigned a dedicated support agent?
- Can I migrate multiple stores under one Premium plan?
- Do you offer refunds if I cancel early?
- If I migrate my store again in the future, do I need to repu...
- What happens if I exceed the number of supported Migration I...
- Does Premium Support guarantee a faster migration processing...
- Can I use Premium Support if I’ve already started my migrati...
- What if I only need help at certain stages of the migration?
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Additional Migration Options
- Additional Options
- How does "Clear Data On Target Store Before Migration" work?
- How to download and install Customer Password Migration plug...
- How to download and install SEO Migration plugin?
- Can I preserve my IDs in a case of multi-store migration?
- How can the option Preserve Customer IDs be used?
- What does the option "Migrate images from product descriptio...
- What is the option of "Preserving order IDs on Target store"...
- How to create product variants based on combinations of thei...
- Why do I need to clear current data on the Target Store befo...
- How does URL redirect work?
- How to strip HTML tags during migration with LitExtension?
- How can I migrate Source Store categories/subcategories into...
- Can I remove Password Migration Plugin after migration?
- Why don't the SEO 301 redirects in my Source Store work afte...
- Post-Migration Options
- How to run Recent Data Migration?
- Can I choose entities for Recent Data Migration?
- Is it possible to order Recent Data Migration after migratio...
- Do I have to pay any extra fee for Additional Options when u...
- How to run Smart Update?
- Why do I need to clear current data on the Target Store befo...
- Do I have to pay extra money for Recent Data Migration ? Can...
- Is the Smart Update function available for all platforms?
- How much does Re-migration cost?
- What are the differences between Recent Data Migration and R...
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Payments & Discounts
- Billing & Payments
- I did buy wrong migration. What should I do?
- Is there any additional cost after purchasing your product?
- Do you have a refund policy?
- How can I get the Invoice after purchasing?
- Am I being charged VAT when using LitExtension's services?
- What Payment Methods does LitExtension Support?
- What should I do when I have trouble with payment methods?
- Can I pay for migration with PayPal?
- I am getting error during payment in Paypal
- I encountered an error which is "got Http response code 400 ...
- How will I pay the price? We cannot use PayPal in my country...
- Authorization Failed? How to fix error?
- What should I do if I don't see "Pay with Debit or Credit Ca...
- Can I use Skrill to pay for migration?
- How to pay migration through Western Union in Litextension?
- Does LitExtension support Bank Transfer payment?
- How do I pay for migration with Cryptocurrency?
- Discount
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Partner Programs
- Agency Partner Program
- What is LitExtension Agency Partnership Program?
- How do LitExtension and Agency Partners work together?
- What unique benefits will I gain while joining Agency Partne...
- What is the duration of the benefits I received in Agency Pr...
- Is there a membership or setup cost for Agency Program?
- Am I permitted to offer other migration solutions in Agency ...
- Can I suggest customizations to LitExtension migration servi...
- How can I sign up LitExtension Agency Partnership Program?
- What steps do I follow to become a LitExtension Agency Partn...
- I have other questions about Agency Program. Who can I conta...
- Referral Partner Program
- What is LitExtension Referral Partnership Program?
- What unique benefits will I gain while joining?
- How can I sign up for LitExtension Referral Partnership Prog...
- How do LitExtension and Referral Partners work together?
- How does Referral Program differ from Agency Program?
- Is there a membership or setup cost for Referral Program?
- What is the duration of the benefits I received in Referral ...
- What is a qualified referral?
- Can I join the Referral Program to purchase LitExtension ser...
- Can I join both Agency Program and Referral Program simultan...
- I have other questions about Referral Program. Who can I con...
- Solution Partner Program
- What is LitExtension Solution Partnership Program?
- How can I sign up for LitExtension Solution Partnership Prog...
- How do LitExtension and Solution Partners work together?
- What unique benefits will I gain while joining?
- Can I join Solution Program and Agency/ Referral Program sim...
- Is there a membership or setup cost for this program?
- What is the duration of the benefits I received?
- I have other questions. Who can I contact?