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FAQs | LitExtension

  • General Questions

    • Estimated Migration Time
      • Is the time estimation of migration 100% accurate?
      • Why is data transfer time-consuming?
      • How long may the migration take to complete?
      • Why is my migration taking so long?
    • Technical Requirements
      • Are there any technical requirements for migration performan...
      • How to handle IP Blocking?
    • Data Migration
      • Will the order's history be fully migrated for customer/admi...
      • "I need my new store to be at the same domain as the old one...
      • Will my migrated data look like my existing store in backend...
      • Can I order migration service for a trial store?
      • Is it possible to maintain same product image URLs on new si...
      • Can LitExtension migrate invoices?
      • Can I migrate payment methods?
      • Can LitExtension migrate price including tax?
      • Why order dates does not migrate correctly?
      • I just need to import products or customers or orders, can I...
      • I don't want to migrate all data, only specific data. How ca...
      • Does LitExtension migrate languages ?
      • Can I migrate group price?
      • Can I migrate coupon codes?
      • Can I migrate Downloadable Products?
      • Can I migrate reviews?
      • Can I migrate payment info?
      • Can I migrate related products?
      • Can I migrate pictures from my database dump?
      • Can I migrate Customers Password?
      • Can I migrate currencies with LitExtension?
      • Can I migrate my attribute groups?
      • Can I migrate blog, blog posts or CMS pages?
      • Can I migrate order status history?
      • Can I migrate to the same domain on a different directory?
      • Can I migrate orders without customers?
      • What is order status mapping?
    • Data Integrity & Security
      • Data loss after demo migration
      • Is there any risk of data loss during migration?
      • Will my Source Store, by any mean, be affected during migrat...
      • What security is in place to protect my information?
      • Can you maintain the URL structure of your Source Store afte...
      • Do I need to turn on maintenance mode during migration?
      • Does migration affect the speed of online stores?
      • Will my migrated data look as in my existing store backend?
      • Is there any bad effect on Source store when I install Conne...
    • Support and Contacts
      • What are LitExtension working hours?

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  • Migration Process

    • Migration Preparation
      • What is FTP?
      • What is SSH?
      • How to create an FTP account in cPanel?
      • How to access your account using SSH?
      • How do I know if my store has custom fields or not?
      • How to check entities on your store?
      • How to migrate from a hosted platform with LitExtension?
      • How to migrate from an open-source platform using LitExtensi...
      • How to install and setup the LitExtension Connector?
      • How to fix Connector Setup issue?
      • What is root folder and how to find it?
      • How to disable ModSecurity?
      • What is Basic Authentication?
      • How do I restore a MySQL from database dump?
      • How to set permission for root folder?
      • How to get API from your store?
      • Where do I find my Migration ID and Ticket ID?
      • How to export data from your store to CSV Files
      • How can I add LitExtension IPs to whitelist?
      • How to create a full database backup (SQL Server)?
    • Demo Migration
      • How many steps are there to migrate data from your store to ...
      • I don’t have a target store installed yet. Can I try migrati...
      • How can I delete test data from your demo site?
      • Why is my migrated data loss after a new demo migration?
      • I meet issues during Demo migration. How to fix?
      • Does LitExtension offer a trial for free?
      • Can I run demo migration again?
      • Can I migrate to trial store first and real store later?
      • Is it possible to migrate product review when perform Demo M...
    • Full Data Migration
      • How to pause or stop a running migration process?
      • Is it possible to edit Source Store during Migration?
      • Can I close the web browser during the data migration?
      • Can I stop migration process by myself?
      • Can I edit Target Store during migration?
      • Can I stop migration process by myself?
      • Migration was stopped yet still incomplete. Why is this?
    • Common Migration Errors
      • Why am I receiving migration warnings?
      • I keep getting the "Cannot reach database from source/target...
      • Why does migration show the error “There is an error when re...
      • I keep getting the “Cannot reach connector” message, what sh...
      • I keep getting the “Cart type is not correct” message, what ...
      • "HTTP Error Code 500 Internal Server Error", How to fix?
      • I have an error after installing LitExtension Connector. How...
      • Why the product images on Target Store are displayed in the ...
      • I keep getting the “FTP access required” message, what shoul...
      • Search is not working in any other language
      • Images are not shown on frontend after migration
      • I was migrating my multiple stores, but customer IDs were no...
      • Products and categories are displayed differently on Target ...
    • After Migration
      • My product thumbnails were not resized after migration. What...
      • Can I change source/target URL after the Full Data Migration...
      • Can I delete Source Store data after migration?
      • How can switch domain after the migration?
      • Why are products not assigned to the corresponding categorie...

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  • Specific Platform Questions

    • Shopify/Shopify Plus
      • How can I get Shopify API Key?
      • Will our customers’ accounts be retained when we migrate to ...
      • How to import Custom Fields/Attributes to Shopify?
      • Can I migrate categories and subcategories of products to Sh...
      • How to preserve SEO and Pagerank of your store when migratin...
      • Can I migrate reviews to Shopify?
      • Can I migrate currencies to Shopify?
      • Can I migrate taxes to Shopify?
      • How can I migrate order statuses to Shopify?
      • Why does migration to Shopify take so long?
      • How to disable notifications of new orders on Shopify?
      • How does “Clear current data on a Target Store before migrat...
      • Why can't migrate order date to Shopify?
      • Does LitExtension migrate purchase history to Shopify?
      • I migrated to Shopify with “Clear current data on Target Sto...
      • How languages will be migrated from multilingual cart to Sho...
      • Can I migrate orders and customers on Shopify Basic?
      • Can I migrate product options and attributes to Shopify?
      • Can you migrate up to 2,048 variants per product on Shopify?
      • How to view created metafield on Shopify?
      • Why is there a numeric string added to my collection after t...
    • WooCommerce
      • Can I migrate reward points to WooCommerce?
      • Can I migrate metadata from/to WooCommerce?
      • How to enable maintenance mode in WooCommerce
      • Can I preserve order IDs while migrating to WooCommerce?
      • How to migrate manufacturers from/to WooCommerce?
      • Can I migrate Customer Password to WooCommerce?
      • How to create 301 redirects to WooCommerce?
      • Can I map order status when migrating from/to WooCommerce?
      • Can I migrate review from/to WooCommerce?
      • Images do not appear on the front-end after migrating to Woo...
      • How can I create menu on WooCommerce after migration?
      • What should I know about migration of Product Variants to Wo...
      • Can I migrate customer groups to WooCommece?
      • Why some Product Permalinks on WooCommerce contain SKU?
      • Is it possible to migrate the Product Cost from/to WooCommer...
      • Is multilanguage migration to/from WooCommerce possible?
      • Can I migrate product options to WooCommerce?
      • Can I map custom Order Statuses when migrating to/from WooCo...
      • Some of my posts are deleted in WooCommerce after migration....
      • Where do I upload LitExtension Connector to for WooCommerce ...
      • Is it possible to keep the same ID's of products on WooComme...
      • Require option selections before allowing checkout
    • Magento/Adobe Commerce
      • I have changed some tables of my store database. Can you tra...
      • Can we migrate review/ratings to Magento?
      • Can LitExtension migrate attribute sets to Magento?
      • How to reindex Magento?
      • How to upload LitExtension Connector to Magento Cloud?
      • Can I migrate multilanguage to/from Magento?
      • How to add new language in Magento 2?
      • Where can I install LitExtension Connector in Magento?
      • Why do I have “src_” prefix in front of my attributes and at...
      • Can I migrate manufacturer images to/from Magento?
      • Why my Lifetime sales are not correct after migrating to Mag...
      • Can I migrate CMS pages from/to Magento?
      • What are the peculiarities of Order Full IDs migration from/...
      • Does migration influence the speed of my Magento store?
      • After migration to Magento my Lifetime Sales and average ord...
      • Why the number of products shown on Magento changes after mi...
      • SQLSTATE[23000]: Integrity constraint violation: 1062 Duplic...
    • Wix
      • What are the peculiarities of store data migration to Wix?
      • Where can I get the correct Wix information for migration?
      • Why weren't all my product variants imported to Wix?
    • BigCommerce
      • Can I migrate Customer Passwords to BigCommerce?
      • Can I migrate 301 redirects to BigCommerce?
      • Can I migrate SKU to BigCommerce?
      • Can Litextension create redirects to my new products and cat...
      • How to enable maintenance mode in BigCommerce?
      • How to get API path and token from BigCommerce?
      • How to find BigCommerce Product ID?
      • You have reached BigCommerce API call limit
      • BigCommerce Error: The cart type you have selected is invali...
      • Why can't I create 301 redirects in my BigCommerce migration...
    • OpenCart
      • Can I upgrade an already existing OpenCart store to the late...
      • Can I migrate Customer Password to OpenCart?
      • Can I migrate languages to OpenCart?
      • Can Product attribute be migrated to Opencart?
      • Can I migrate product ratings and reviews from/to OpenCart?
      • How to enable maintenance mode in OpenCart ?
      • How to perform SEO Migration to OpenCart?
      • How to add multiple languages in OpenCart?
      • How to create a Multi-Store in OpenCart?
    • Prestashop
      • How to enable maintenance mode in Prestashop?
      • How to сlear сache in PrestaShop?
      • How to create 301 redirects when migrating to Prestashop?
      • How to find products under the category menu from admin pane...
      • Can I upgrade Prestashop store to the latest version?
      • Can I migrate customer passwords to Prestashop?
      • Can I migrate taxes to Prestashop?
      • Can I migrate review to/from Prestashop?
      • Can I migrate Blogs and Blog Posts to/from PrestaShop?
      • Can I migrate reward points to PrestaShop 1.6?
      • I am getting an error page when searching on Prestashop. How...
      • Why products are not displayed correctly on my PrestaShop st...
      • Why order totals are changed after migration to PrestaShop s...
      • Why can't I migrate full description to Prestashop?
      • Why is faceted search showing “home” product but no results ...
      • Is multi-language migration to/from PrestaShop possible?
      • Is it possible to migrate customer passwords during PrestaSh...
    • Lightspeed
      • How can I download the CSV files from Lightspeed?
      • How can I export data files from Lightspeed Retail POS?
    • 3dCart
      • How to enable advanced API on 3dCart?
      • Can I transfer images to 3dCart?
      • What are the migration peculiarities to/from 3dCart?
    • Big Cartel
      • What URL address should I use for my Big Cartel migration pr...
      • Can I migrate data to Big Cartel from other carts?
      • How to export orders from Big Cartel in a CSV file?
      • The quantities of my products altered after migration from B...

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  • LitExtension Services

    • All-in-One Migration Service
      • What are the differences about Estimated Time between Automa...
      • I have purchased All-In-One Migration Service. What’s next?...
      • What are the differences between Automated Migration and All...
      • How LitExtension run my migration project?
    • Customization Service
      • Can I migrate data on my store current extension/app?
      • What kind of work is included in Customization Migration?
    • Files Migration Services
      • What types of SQL databases do you support?
      • Can I Migrate Images from My Database Dump?
      • What kinds of files are supported in Files Migration?
      • Can I perform File Migration myself?
    • Multi-threaded Migration Service
      • When do I need Multi-threaded Migration Service?
    • Premium Support Service
      • Can I upgrade/downgrade or cancel my current subscription?
      • Can I choose the migration project to determine the support ...
      • How can I calculate the number Recent, Smart Update and Re-m...
      • What is the difference between Standard Support and Premium ...
      • Is Premium Support required for a successful migration?
      • Can I switch between Premium Support plans mid-migration?
      • How do I cancel my Premium Support subscription?
      • Will I be assigned a dedicated support agent?
      • Can I migrate multiple stores under one Premium plan?
      • Do you offer refunds if I cancel early?
      • If I migrate my store again in the future, do I need to repu...
      • What happens if I exceed the number of supported Migration I...
      • Does Premium Support guarantee a faster migration processing...
      • Can I use Premium Support if I’ve already started my migrati...
      • What if I only need help at certain stages of the migration?

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  • Additional Migration Options

    • Additional Options
      • How does "Clear Data On Target Store Before Migration" work?
      • How to download and install Customer Password Migration plug...
      • How to download and install SEO Migration plugin?
      • Can I preserve my IDs in a case of multi-store migration?
      • How can the option Preserve Customer IDs be used?
      • What does the option "Migrate images from product descriptio...
      • What is the option of "Preserving order IDs on Target store"...
      • How to create product variants based on combinations of thei...
      • Why do I need to clear current data on the Target Store befo...
      • How does URL redirect work?
      • How to strip HTML tags during migration with LitExtension?
      • How can I migrate Source Store categories/subcategories into...
      • Can I remove Password Migration Plugin after migration?
      • Why don't the SEO 301 redirects in my Source Store work afte...
    • Post-Migration Options
      • How to run Recent Data Migration?
      • Can I choose entities for Recent Data Migration?
      • Is it possible to order Recent Data Migration after migratio...
      • Do I have to pay any extra fee for Additional Options when u...
      • How to run Smart Update?
      • Why do I need to clear current data on the Target Store befo...
      • Do I have to pay extra money for Recent Data Migration ? Can...
      • Is the Smart Update function available for all platforms?
      • How much does Re-migration cost?
      • What are the differences between Recent Data Migration and R...

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  • Payments & Discounts

    • Billing & Payments
      • I did buy wrong migration. What should I do?
      • Is there any additional cost after purchasing your product?
      • Do you have a refund policy?
      • How can I get the Invoice after purchasing?
      • Am I being charged VAT when using LitExtension's services?
      • What Payment Methods does LitExtension Support?
      • What should I do when I have trouble with payment methods?
      • Can I pay for migration with PayPal?
      • I am getting error during payment in Paypal
      • I encountered an error which is "got Http response code 400 ...
      • How will I pay the price? We cannot use PayPal in my country...
      • Authorization Failed? How to fix error?
      • What should I do if I don't see "Pay with Debit or Credit Ca...
      • Can I use Skrill to pay for migration?
      • How to pay migration through Western Union in Litextension?
      • Does LitExtension support Bank Transfer payment?
      • How do I pay for migration with Cryptocurrency?
    • Discount
      • Is there any way I can get discounts?
      • When can I use my discount coupon?
      • My coupon does not work. Why?
      • I forgot to use a coupon code and paid full price. Can I get...

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  • Partner Programs

    • Agency Partner Program
      • What is LitExtension Agency Partnership Program?
      • How do LitExtension and Agency Partners work together?
      • What unique benefits will I gain while joining Agency Partne...
      • What is the duration of the benefits I received in Agency Pr...
      • Is there a membership or setup cost for Agency Program?
      • Am I permitted to offer other migration solutions in Agency ...
      • Can I suggest customizations to LitExtension migration servi...
      • How can I sign up LitExtension Agency Partnership Program?
      • What steps do I follow to become a LitExtension Agency Partn...
      • I have other questions about Agency Program. Who can I conta...
    • Referral Partner Program
      • What is LitExtension Referral Partnership Program?
      • What unique benefits will I gain while joining?
      • How can I sign up for LitExtension Referral Partnership Prog...
      • How do LitExtension and Referral Partners work together?
      • How does Referral Program differ from Agency Program?
      • Is there a membership or setup cost for Referral Program?
      • What is the duration of the benefits I received in Referral ...
      • What is a qualified referral?
      • Can I join the Referral Program to purchase LitExtension ser...
      • Can I join both Agency Program and Referral Program simultan...
      • I have other questions about Referral Program. Who can I con...
    • Solution Partner Program
      • What is LitExtension Solution Partnership Program?
      • How can I sign up for LitExtension Solution Partnership Prog...
      • How do LitExtension and Solution Partners work together?
      • What unique benefits will I gain while joining?
      • Can I join Solution Program and Agency/ Referral Program sim...
      • Is there a membership or setup cost for this program?
      • What is the duration of the benefits I received?
      • I have other questions. Who can I contact?

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