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GENERAL QUESTIONS
- Why do I need to clear current data from the Target Store before migration?
- How many steps to migration from your store to a target store
- I just need to import products or customers or orders . What can I do?
- How can I delete test data from your demo site?
- How many migrations can I perform when I buy a package?
- I want to migrate from A to B but not found in your store?
- I need the store to be at the same domain after migration
- I keep getting the “Cannot reach connector” message, what should I do?
- I keep getting the “Carttype is not correct” message, what should I do?
- I keep getting the “Request timeout” message, what should I do?
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SHOPPING CART QUESTIONS
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MIGRATION SERVICES
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CUSTOMER SUPPORT
- How do I contact LitExtension?
- How long can I receive your support after purchasing product?
- I am dissatisfied with your support
- I submitted ticket but haven’t received your response
- What info do I need to provide when I need to support?
- Do you provide any support? What is your response time?
- What are your working hours?
- How can I get your support?
- What do I do if your product won't work as well?
- How to Upload Files To Dropbox
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ORDERING AND PAYMENT
- I need product A but I have bought product B instead of A. What should I do?
- What security is in place to protect my information when I purchase on your store?
- How Can I Cancel A Pending Order To Place A New One?
- I Ought To Buy A Product, But Mistakenly I Placed An Order For The Other. How Should I Do?
- How can I get the Invoice after purchasing?
- What should I do if I having trouble with the payment method?
- What Payment Methods Does LitExtension Support?
- Is There Any Way I Can Get Discounts?
- Is There Any Additional Cost After Purchasing Your Product?
- Is Your Product One-Time Purchase Or Monthly Fee?
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PARTNERSHIP
- What are the partnership programs that LitExtension is having?
- What are the benefits a Reseller can have?
- Who can sign up for LitExtension’s Partner program?
- Do I have to pay a Partner fee to apply for your partnership?
- Does being a LitExtension Reseller mean I cannot resell other solutions?
- How does it work when I become your Reseller?
- Do you provide training and documents to help us fluently handle your product?
- I do not want to be a Reseller but I want to work closely with LitExtension in other ways, what can I do?
- I've several clients interested in your solutions but they might need a same type of customization due to some local regulations, what can you do?
- I have more questions. Who can I speak to?
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ISSUES & HOW TO FIX