FAQs | LitExtension

• Estimated Migration Time
• Is the time estimation of migration 100% accurate?
• Why is data transfer time-consuming?
• How long may the migration take to complete?
• Why is my migration taking so long?
• Technical Requirements
• Are there any technical requirements for migration performan...
• How to handle IP Blocking?
• Data Migration
• Will the order's history be fully migrated for customer/admi...
• "I need my new store to be at the same domain as the old one...
• Will my migrated data look like my existing store in backend...
• Can I order migration service for a trial store?
• Is it possible to maintain same product image URLs on new si...
• Can LitExtension migrate invoices?
• Can I migrate payment methods?
• Can LitExtension migrate price including tax?
• Why order dates does not migrate correctly?
• I just need to import products or customers or orders, can I...
• I don't want to migrate all data, only specific data. How ca...
• Does LitExtension migrate languages ?
• Can I migrate group price?
• Can I migrate coupon codes?
• Can I migrate Downloadable Products?
• Can I migrate reviews?
• Can I migrate payment info?
• Can I migrate related products?
• Can I migrate pictures from my database dump?
• Can I migrate Customers Password?
• Can I migrate currencies with LitExtension?
• Can I migrate my attribute groups?
• Can I migrate blog, blog posts or CMS pages?
• Can I migrate order status history?
• Can I migrate to the same domain on a different directory?
• Can I migrate orders without customers?
• What is order status mapping?
• Data Integrity & Security
• Data loss after demo migration
• Is there any risk of data loss during migration?
• Will my Source Store, by any mean, be affected during migrat...
• What security is in place to protect my information?
• Can you maintain the URL structure of your Source Store afte...
• Do I need to turn on maintenance mode during migration?
• Does migration affect the speed of online stores?
• Will my migrated data look as in my existing store backend?
• Is there any bad effect on Source store when I install Conne...
• Support and Contacts
• What are LitExtension working hours?

• Migration Preparation
• What is FTP?
• What is SSH?
• How to create an FTP account in cPanel?
• How to access your account using SSH?
• How do I know if my store has custom fields or not?
• How to check entities on your store?
• How to migrate from a hosted platform with LitExtension?
• How to migrate from an open-source platform using LitExtensi...
• How to install and setup the LitExtension Connector?
• How to fix Connector Setup issue?
• What is root folder and how to find it?
• How to disable ModSecurity?
• What is Basic Authentication?
• How do I restore a MySQL from database dump?
• How to set permission for root folder?
• How to get API from your store?
• Where do I find my Migration ID and Ticket ID?
• How to export data from your store to CSV Files
• How can I add LitExtension IPs to whitelist?
• How to create a full database backup (SQL Server)?
• Demo Migration
• How many steps are there to migrate data from your store to ...
• I don’t have a target store installed yet. Can I try migrati...
• How can I delete test data from your demo site?
• Why is my migrated data loss after a new demo migration?
• I meet issues during Demo migration. How to fix?
• Does LitExtension offer a trial for free?
• Can I run demo migration again?
• Can I migrate to trial store first and real store later?
• Is it possible to migrate product review when perform Demo M...
• Full Data Migration
• How to pause or stop a running migration process?
• Is it possible to edit Source Store during Migration?
• Can I close the web browser during the data migration?
• Can I stop migration process by myself?
• Can I edit Target Store during migration?
• Can I stop migration process by myself?
• Migration was stopped yet still incomplete. Why is this?
• Common Migration Errors
• Why am I receiving migration warnings?
• I keep getting the "Cannot reach database from source/target...
• Why does migration show the error “There is an error when re...
• I keep getting the “Cannot reach connector” message, what sh...
• I keep getting the “Cart type is not correct” message, what ...
• "HTTP Error Code 500 Internal Server Error", How to fix?
• I have an error after installing LitExtension Connector. How...
• Why the product images on Target Store are displayed in the ...
• I keep getting the “FTP access required” message, what shoul...
• Search is not working in any other language
• Images are not shown on frontend after migration
• I was migrating my multiple stores, but customer IDs were no...
• Products and categories are displayed differently on Target ...
• After Migration
• My product thumbnails were not resized after migration. What...
• Can I change source/target URL after the Full Data Migration...
• Can I delete Source Store data after migration?
• How can switch domain after the migration?
• Why are products not assigned to the corresponding categorie...

• Shopify/Shopify Plus
• How can I get Shopify API Key?
• Will our customers’ accounts be retained when we migrate to ...
• How to import Custom Fields/Attributes to Shopify?
• Can I migrate categories and subcategories of products to Sh...
• How to preserve SEO and Pagerank of your store when migratin...
• Can I migrate reviews to Shopify?
• Can I migrate currencies to Shopify?
• Can I migrate taxes to Shopify?
• How can I migrate order statuses to Shopify?
• Why does migration to Shopify take so long?
• How to disable notifications of new orders on Shopify?
• How does “Clear current data on a Target Store before migrat...
• Why can't migrate order date to Shopify?
• Does LitExtension migrate purchase history to Shopify?
• I migrated to Shopify with “Clear current data on Target Sto...
• How languages will be migrated from multilingual cart to Sho...
• Can I migrate orders and customers on Shopify Basic?
• Can I migrate product options and attributes to Shopify?
• Can you migrate up to 2,048 variants per product on Shopify?
• How to view created metafield on Shopify?
• Why is there a numeric string added to my collection after t...
• WooCommerce
• Can I migrate reward points to WooCommerce?
• Can I migrate metadata from/to WooCommerce?
• How to enable maintenance mode in WooCommerce
• Can I preserve order IDs while migrating to WooCommerce?
• How to migrate manufacturers from/to WooCommerce?
• Can I migrate Customer Password to WooCommerce?
• How to create 301 redirects to WooCommerce?
• Can I map order status when migrating from/to WooCommerce?
• Can I migrate review from/to WooCommerce?
• Images do not appear on the front-end after migrating to Woo...
• How can I create menu on WooCommerce after migration?
• What should I know about migration of Product Variants to Wo...
• Can I migrate customer groups to WooCommece?
• Why some Product Permalinks on WooCommerce contain SKU?
• Is it possible to migrate the Product Cost from/to WooCommer...
• Is multilanguage migration to/from WooCommerce possible?
• Can I migrate product options to WooCommerce?
• Can I map custom Order Statuses when migrating to/from WooCo...
• Some of my posts are deleted in WooCommerce after migration....
• Where do I upload LitExtension Connector to for WooCommerce ...
• Is it possible to keep the same ID's of products on WooComme...
• Require option selections before allowing checkout
• Magento/Adobe Commerce
• I have changed some tables of my store database. Can you tra...
• Can we migrate review/ratings to Magento?
• Can LitExtension migrate attribute sets to Magento?
• How to reindex Magento?
• How to upload LitExtension Connector to Magento Cloud?
• Can I migrate multilanguage to/from Magento?
• How to add new language in Magento 2?
• Where can I install LitExtension Connector in Magento?
• Why do I have “src_” prefix in front of my attributes and at...
• Can I migrate manufacturer images to/from Magento?
• Why my Lifetime sales are not correct after migrating to Mag...
• Can I migrate CMS pages from/to Magento?
• What are the peculiarities of Order Full IDs migration from/...
• Does migration influence the speed of my Magento store?
• After migration to Magento my Lifetime Sales and average ord...
• Why the number of products shown on Magento changes after mi...
• SQLSTATE[23000]: Integrity constraint violation: 1062 Duplic...
• Wix
• What are the peculiarities of store data migration to Wix?
• Why weren't all my product variants imported to Wix?
• BigCommerce
• Can I migrate Customer Passwords to BigCommerce?
• Can I migrate 301 redirects to BigCommerce?
• Can I migrate SKU to BigCommerce?
• Can Litextension create redirects to my new products and cat...
• How to enable maintenance mode in BigCommerce?
• How to get API path and token from BigCommerce?
• How to find BigCommerce Product ID?
• You have reached BigCommerce API call limit
• BigCommerce Error: The cart type you have selected is invali...
• Why can't I create 301 redirects in my BigCommerce migration...
• OpenCart
• Can I upgrade an already existing OpenCart store to the late...
• Can I migrate Customer Password to OpenCart?
• Can I migrate languages to OpenCart?
• Can Product attribute be migrated to Opencart?
• Can I migrate product ratings and reviews from/to OpenCart?
• How to enable maintenance mode in OpenCart ?
• How to perform SEO Migration to OpenCart?
• How to add multiple languages in OpenCart?
• How to create a Multi-Store in OpenCart?
• Prestashop
• How to enable maintenance mode in Prestashop?
• How to сlear сache in PrestaShop?
• How to create 301 redirects when migrating to Prestashop?
• How to find products under the category menu from admin pane...
• Can I upgrade Prestashop store to the latest version?
• Can I migrate customer passwords to Prestashop?
• Can I migrate taxes to Prestashop?
• Can I migrate review to/from Prestashop?
• Can I migrate Blogs and Blog Posts to/from PrestaShop?
• Can I migrate reward points to PrestaShop 1.6?
• I am getting an error page when searching on Prestashop. How...
• Why products are not displayed correctly on my PrestaShop st...
• Why order totals are changed after migration to PrestaShop s...
• Why can't I migrate full description to Prestashop?
• Why is faceted search showing “home” product but no results ...
• Is multi-language migration to/from PrestaShop possible?
• Is it possible to migrate customer passwords during PrestaSh...
• Lightspeed
• How can I download the CSV files from Lightspeed?
• How can I export data files from Lightspeed Retail POS?
• 3dCart
• How to enable advanced API on 3dCart?
• Can I transfer images to 3dCart?
• What are the migration peculiarities to/from 3dCart?
• Big Cartel
• What URL address should I use for my Big Cartel migration pr...
• Can I migrate data to Big Cartel from other carts?
• How to export orders from Big Cartel in a CSV file?
• The quantities of my products altered after migration from B...

• All-in-One Migration Service
• What are the differences about Estimated Time between Automa...
• I have purchased All-In-One Migration Service. What’s next?...
• What are the differences between Automated Migration and All...
• How LitExtension run my migration project?
• Customization Service
• Can I migrate data on my store current extension/app?
• What kind of work is included in Customization Migration?
• Files Migration Services
• What types of SQL databases do you support?
• Can I Migrate Images from My Database Dump?
• What kinds of files are supported in Files Migration?
• Can I perform File Migration myself?
• Multi-threaded Migration Service
• When do I need Multi-threaded Migration Service?
• Premium Support Service
• Can I upgrade/downgrade or cancel my current subscription?
• Can I choose the migration project to determine the support ...
• How can I calculate the number Recent, Smart Update and Re-m...
• What is the difference between Standard Support and Premium ...
• Is Premium Support required for a successful migration?
• Can I switch between Premium Support plans mid-migration?
• How do I cancel my Premium Support subscription?
• Will I be assigned a dedicated support agent?
• Can I migrate multiple stores under one Premium plan?
• Do you offer refunds if I cancel early?
• If I migrate my store again in the future, do I need to repu...
• What happens if I exceed the number of supported Migration I...
• Does Premium Support guarantee a faster migration processing...
• Can I use Premium Support if I’ve already started my migrati...
• What if I only need help at certain stages of the migration?

• Additional Options
• How does "Clear Data On Target Store Before Migration" work?
• How to download and install Customer Password Migration plug...
• How to download and install SEO Migration plugin?
• Can I preserve my IDs in a case of multi-store migration?
• How can the option Preserve Customer IDs be used?
• What does the option "Migrate images from product descriptio...
• What is the option of "Preserving order IDs on Target store"...
• How to create product variants based on combinations of thei...
• Why do I need to clear current data on the Target Store befo...
• How does URL redirect work?
• How to strip HTML tags during migration with LitExtension?
• How can I migrate Source Store categories/subcategories into...
• Can I remove Password Migration Plugin after migration?
• Why don't the SEO 301 redirects in my Source Store work afte...
• Post-Migration Options
• How to run Recent Data Migration?
• Can I choose entities for Recent Data Migration?
• Is it possible to order Recent Data Migration after migratio...
• Do I have to pay any extra fee for Additional Options when u...
• How to run Smart Update?
• Why do I need to clear current data on the Target Store befo...
• Do I have to pay extra money for Recent Data Migration ? Can...
• Is the Smart Update function available for all platforms?
• How much does Re-migration cost?
• What are the differences between Recent Data Migration and R...

• Billing & Payments
• I did buy wrong migration. What should I do?
• Is there any additional cost after purchasing your product?
• Do you have a refund policy?
• How can I get the Invoice after purchasing?
• Am I being charged VAT when using LitExtension's services?
• What Payment Methods does LitExtension Support?
• What should I do when I have trouble with payment methods?
• Can I pay for migration with PayPal?
• I am getting error during payment in Paypal
• I encountered an error which is "got Http response code 400 ...
• How will I pay the price? We cannot use PayPal in my country...
• Authorization Failed? How to fix error?
• What should I do if I don't see "Pay with Debit or Credit Ca...
• Can I use Skrill to pay for migration?
• How to pay migration through Western Union in Litextension?
• Does LitExtension support Bank Transfer payment?
• How do I pay for migration with Cryptocurrency?
• Discount
• Is there any way I can get discounts?
• When can I use my discount coupon?
• My coupon does not work. Why?
• I forgot to use a coupon code and paid full price. Can I get...

• Agency Partner Program
• What is LitExtension Agency Partnership Program?
• How do LitExtension and Agency Partners work together?
• What unique benefits will I gain while joining Agency Partne...
• What is the duration of the benefits I received in Agency Pr...
• Is there a membership or setup cost for Agency Program?
• Am I permitted to offer other migration solutions in Agency ...
• Can I suggest customizations to LitExtension migration servi...
• How can I sign up LitExtension Agency Partnership Program?
• What steps do I follow to become a LitExtension Agency Partn...
• I have other questions about Agency Program. Who can I conta...
• Referral Partner Program
• What is LitExtension Referral Partnership Program?
• What unique benefits will I gain while joining?
• How can I sign up for LitExtension Referral Partnership Prog...
• How do LitExtension and Referral Partners work together?
• How does Referral Program differ from Agency Program?
• Is there a membership or setup cost for Referral Program?
• What is the duration of the benefits I received in Referral ...
• What is a qualified referral?
• Can I join the Referral Program to purchase LitExtension ser...
• Can I join both Agency Program and Referral Program simultan...
• I have other questions about Referral Program. Who can I con...
• Solution Partner Program
• What is LitExtension Solution Partnership Program?
• How can I sign up for LitExtension Solution Partnership Prog...
• How do LitExtension and Solution Partners work together?
• What unique benefits will I gain while joining?
• Can I join Solution Program and Agency/ Referral Program sim...
• Is there a membership or setup cost for this program?
• What is the duration of the benefits I received?
• I have other questions. Who can I contact?