This message usually appears when the Connector has already been installed successfully on your Source or Target Cart, but something is still preventing it from accessing your database. This is often due to server security settings or your site being configured with multiple databases, which can confuse the Connector when it tries to retrieve the information needed to run the migration.
To fix this, please provide your FTP or cPanel access details to our Support Agents, and we’ll check your setup and resolve it for you. Rest assured, protecting your data has always been our top priority. You can trust LitExtension to handle your credentials and store data securely and transparently throughout the process.
If you have other questions or inquiries, please contact us via live chat or email us at [email protected].
