All-in-One Migration

1-1 Consultation

• Respond to all your questions about migration, data export and validation, reviewing custom fields, checking data from third-party modules, and resolving server or hosting issues.

Service Level Agreement (SLA)

• Migration requirements confirmation and SLA signed by both parties.

Migration Speed Enhancement

• If your store has a large amount of data and requires extended time to complete the migration, we offer the Multi-threaded Migration solution. This solution provides up to 10x faster speed while ensuring the accuracy needed for a smooth transition to a new platform. It minimizes downtime and ensures data integrity for your store. Additional Fee will be applied, please contact our Consultant Agent for your quotation.

Target Store Setup and Validation

• Setup Target Store
• Install needed plugins, prepare a proper environment before the migration.

Store Customization

• This includes modifying your store and customizing the data mapping system before migrating your store data.
  Please note: Due to the limitation to the specificities of your source and target platforms, these below requirements may charge additional fees, including:
  1. Data is created directly by modifying your database of source or target store.
  2. Data is in the source store’s default database but are not in the target store’s database.
  3. Data is not in both the source store’s and the target store’s default database.
  4. Data generated by third-party modules and extensions. 

• LitExtension experts will configure a demo migration for each data type to ensure the needed configurations are in place. Please note that, if your total entities are under 2000, the Demo Migration will be skipped unless you request us to perform one.
• Test and validate test data to make sure there is no error before proceeding with the Full Migration.

Full Migration Implementation

• LitExtension experts will configure and perform your full migration. All the unwanted issues will be detected by LitExtension Smart Controller and fixed by our experts immediately.

Free All Additional Migration Options

• All additional migration options for your specific needs, such as  301 redirects are included in the service package.

• LitExtension experts will check your new store’s data to make sure all the data has been transferred accurately.
• We provide a two-phase testing process—the first after the demo migration, and the second after the full migration.
  In the first phase, we migrate a sample data (approximately 100–200 entities) to quickly verify that all data, including any custom fields or specific requirements, has been migrated correctly.
  Once the customer approves the demo data, we proceed with the full migration and then conduct a final round of testing to ensure that all data has been accurately and completely migrated according to the customer’s specifications.
• Please note : The actual migration time might take longer if there are additional requirements that arise during the Demo and Full Migration.

Unlimited Recent Data Migrations, Re-migrations or Smart Updates

• As your current store will still operate normally during the migration, it may have new data (orders, customers) or some data updated (products) after the migration. Therefore, LitExtension provides services to help you move the newly appearing or updated data to your new store after migration.
  Learn more about Recent Data Migration, Re-migration and Smart Update.

Tech Support After Migration

• We offer 30-day Tech Support for free after full migration is completed.

Migration Assurance

• LitExtension provides a REFUND IN FULL within 30 days if there are any major technical issues with migrated data.
• Note: This is a conditional action. Please refer to the eligible cases for refund acceptance here.

• LitExtension Customer Support team is available 24/7 on business days and even weekends to support you, excluding national holidays. Our working hours: Tuesday to Saturday: 00h00 to 23h59, Sunday and Monday: 08h30 to 23h59 (Timezone: UTC+7).

• PA is one of our experts assigned to manage your migration and ensure the delivery of satisfactory results. The PA offers various support methods, including ticket, email, phone, online meetings, or a private chat channel (Slack).