This message can happen for a few different reasons:
- The Agent CURL function in your source code isn’t receiving a response from your Target server.
- Your Source Store’s hosting is blocking your Target Store’s server, or vice versa.
- There’s an error in the Connector file itself.
- The Source URL was entered incorrectly during Step 1 of your migration setup.
- Your Source Store’s server or hosting doesn’t allow sending GET requests.
How to fix this issue:
- If the issue is related to the Agent CURL function, you can edit or remove the Agent in your source code’s data-retrieval function.
- If it’s a hosting or server restriction, ask your hosting provider to check and adjust their settings accordingly.
- If you’re unsure what’s causing it, please reach out to our Support Agents for assistance.
For other questions or inquiries, please contact us via live chat or email us at [email protected].
