This error typically occurs after you’ve successfully installed the le_connector folder to your Source or Target Store via FTP. However, in some cases, your site’s database configuration has been customized, which prevents the Connector from properly connecting to read and process your store’s information. This mismatch triggers the error.
Don’t worry, this is something our team can resolve. Contact our Support Agents and provide the necessary access details, such as your store URL and FTP or cPanel credentials, and we’ll investigate and fix the issue.
If you have other questions or inquiries, please contact us via live chat or email us at [email protected].
