This message usually applies to merchants migrating to WordPress using LitExtension’s WordPress plugin. If the plugin can’t be installed automatically due to technical reasons, you may be prompted for FTP credentials to establish the connection between your Source and Target stores.
To resolve this, follow these steps:
- Open the wp-config.php file in your WordPress installation folder.
- Add the following line to the end of the file:
define('FS_METHOD', 'direct'); - Save the file.
- Access your server via the droplet console (or your hosting provider’s equivalent server access) using the root username and password.
- Set the correct permissions for the plugin directory by running the following command, replacing /yourwebsitename/ with your actual website path:
chmod 777 /yourwebsitename/public/wp-content/plugins/
Once these steps are complete, try installing the plugin again. If the problem persists, our Support Agents are happy to provide further assistance.
For other questions or inquiries, please contact us via live chat or email us at [email protected].
