Data migration is a process of transferring data from one eCommerce platform to another. These data might include products’ information, list of customers, on-going orders, and other related fields. 

Since each platform has its own unique structure, the migration process might be a severe headache if you have no technical skills. Therefore, LitExtension is absolutely an optimal solution. 

LitExtension will help you migrate your store to a new one within three simple steps.

• Input cart information, including stores’ URLs and platforms.
• Select data you want to migrate. You can also choose other additional options at this step.
• Perform the full migration.

Your online store will be automatically and securely moved to a desired platform with a reasonable price and no technical skills required.

There are many ways to contact LitExtension:

• Submit your questions to our ticket system (highly recommended) as soon as you encounter any problems. 

This way is prioritized to solve with our support helpdesk. In this ticket, please provide full information on your site (FTP account, admin access), the trouble that you have (replicate the steps, screenshots…), or your request. This is the best way to solve all the issues related to the technique as we can carefully review your site to find out the best solution. Furthermore, we will notify you of the up to date status of your problem every day until it’s solved 100%.

Normally, we reply to your ticket within 24 hours after your ticket is submitted (except Saturday, Sunday, and holidays). Late responses can be caused by the following reasons:

• Network or system problems occur. Your email couldn’t reach us due to errors in the email system or our support system.
• Your ticket is submitted in our break when we haven’t been back to work (our working time is from 8:00 to 18:00 from Monday to Friday – GMT+7)

If you have got no response in over 24 hours since you submitted a ticket and this issue is not due to reason #2, please send us an email. We will check our system and contact you soon.

• Email us at contact@litextension.com to let us know your problem.
• Chat with us via live chat (click to chat box at the bottom-right screen on LitExtension page)

Note: We do not support via Facebook, LinkedIn, Twitter.

Our business working hours:

LitExtension Business Hours (UTC+7)

• Phone support (For Sales Department): 24/5
• Live Chat support (For Sales Department): 24/5
• Technical support (Ticket and Email): From 08:00 to 18:00, Monday- Friday

Note: We are working on business days only, excluding National Holidays and weekends. The non-working day will be announced on our Social Channels and Live Chat system.

What you need to provide us when you need LitExtension support:

When you need support, please provide LitExtension with the following information:

• Order ID
• Email address
• Description of your issue(s).
• URL, Admin account, and FTP (with OpenSource cart) or API (with hosted cart)

When should I contact LitExtension?

• When you want to know more about us. 
• When you want to take a look at our customer reviews.
• When migration service won’t work as expected.

Our support team is always available to help you. If the migration service does not work as you expect, LitExtension provides a full refund within 30 days in case there are any major technical issues with migrated data. Please check our Refund policy for further details.

• When you need to leave a comment on our support.

LitExtension commits to providing you with the best quality services. We ensure that the services we provide will completely meet your needs and expectations. Moreover, LitExtension always tries to fulfill your needs in the most comfortable, courteous, and productive way.

However, it is inevitable that customers may sometimes be dissatisfied with the LitExtension service provision.

If you feel unpleasant with any services we provide, you could give us your feedback directly so that we can find out whether it is our mistakes or just a misunderstanding between the two sides. Whatever the problems are, we will try to sort them out with a view to bringing the best services to our customers.

Please tell us when any problem arises. We are always willing to receive your feedback to improve our services. LitExtension has in place a Customer Complaints Procedure, to ensure that all complaints are investigated thoroughly, fairly, and in confidence.

• When you want to share your stories.

Don’t forget to join our LitExtension Community to get more eCommerce knowledge.