Premium Support Service

The Premium Support Service offers top-tier customer care, guiding you through every stage of the data migration process and supporting you throughout your store’s development journey. It’s designed to provide ongoing assistance for a seamless experience.

With Premium Support, you receive dedicated support from our experienced migration experts, priority responses, personalized troubleshooting, and hands-on guidance for any issues that arise during and after migration. This ensures that all technical needs are promptly addressed.

Yes, Premium Support includes access to a dedicated account manager who will personally assist you with your migration and ongoing store development, offering expert advice and timely responses.

Absolutely. Premium Support extends beyond the initial migration, offering continued support to help you adjust to your new platform, implement post-migration optimizations, and support further store development.

Premium Support offers enhanced benefits, including a dedicated manager, priority response times, tailored guidance, and continued post-migration support, making it ideal for merchants needing a high level of care throughout their migration and beyond.

Yes, Premium Support covers post-migration assistance, offering guidance and support as your store continues to develop, including data updates and any new migration needs.

Yes, you can cancel anytime during your subscription and you will still be able to use your subscription until the end of the billing term of your subscription.

For example, if you upgrade to Monthly today, and then downgrade to free anytime during the month, you will still be able to use your Monthly subscription for the remaining days in the billing term.

Likewise, if you upgrade to Annual today, you can cancel anytime during the year, and you will still be able to use your subscription for the remainder of the annual billing term.

If you have a Monthly or an Annual plan, you can learn how to cancel here.

If you have a Team Plan, and you would like to cancel your Team Plan subscription, please contact support from here

Please note: we do not offer refunds for the remaining time after cancellation, however, even if you cancel today, you can still use your subscription for the remainder of the billing term.

If you have any questions or concerns, don’t hesitate to contact our friendly support team from the chat bubble on our site, or write to us from here. Thank you for choosing LitExtension!

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