Premium Support Service

This service allows us to provide the best customer care, accompanying you not only during the data migration process but also throughout the development of your store. This service will undoubtedly deliver a seamless customer experience when using LitExtension’s products and services.

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When To Use LitExtension Premium Support Service?

You want to accelerate the migration process and need a service with a faster response time than our standard commitment.

Your technical support period for the migration task has ended, but it is not yet complete, and you need additional support time from us.

You need us to accompany you throughout the development of your store until your project goes live.

Pricing

	Standard	Extended	Premium
Receive Support Requests	24/7	24/7	24/7
Response Time Commitment	24h	12h	8h
Support Channels	Email, Ticket	Email, Ticket, Chat	Email, Ticket, Chat, Phone
Personal Support Assistance	No	No	Yes
Transfer to New Domain	No	Yes	Yes
Support Scope	Answer all questions related to migration	Answer all questions related to migration. Check Data. Test Data	Answer all questions related to migration. Check Data. Test Data
Recent Migration	3 *	6 *	Unlimited *
Remigration	3	6	Unlimited
Smart-update	Unlimited	Unlimited	Unlimited
Pricing	$29/mo	$49/mo	$99/mo

(*) LitExtension offers Recent Migration service in case the total amount of new data (Customers and Orders and Products) does not exceed 5% of the total data included in your initial migration package. If exceeds 5%, a small fee will be required, please feel free to contact us for further assistance.

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Frequently Asked Questions

Can you migrate any type of customization?

Yes, we can handle a wide range of customizations, including custom plugins, modules, and custom fields.

How long does the customization migration process take?

The duration depends on the complexity of your customizations and the target platform. We’ll provide an estimated timeline during the initial consultation.

How to export data from your store to CSV Files?

With some Hosted/API-Based Carts, it does not accept to connect via API, so we should export data from this cart to migration. This guide shows you how to export data from your shopping cart to CSV files before migration by using LitExtension solution.

Is there a risk of data loss during customization migration?

We employ robust data backup and migration procedures to minimize the risk of data loss.

Can you help with post-migration support and troubleshooting?

Yes, we offer ongoing support to address any issues that may arise after the migration.

What if I don’t have all the data I need in the file format?

If some of your data isn’t readily available in files, we can help you explore options to extract it from your old platform. Our team can also provide guidance on how to access and export necessary data.

Premium Support Service

When To Use LitExtension Premium Support Service?

Pricing

Standard

Extended

Premium

Pricing

$29/mo

$49/mo

$99/mo

Frequently Asked Questions