Unfortunately, you can’t migrate customer passwords to Shopify due to encryption. This means customers’ profiles will be migrated as “deactivated,” and they will need to activate their accounts on the new Shopify store.
After migration, you can send account activation emails to your customers. These emails invite them to activate their new accounts on your Shopify store. You can customize the email content to explain that you’ve upgraded their shopping experience and guide them to click “Activate,” set a new password, and gain instant access to their account.
Note: This is a manual action, you can control bulk invite or manually invite for one by one customer after migrating, Litextension will not auto-sent out these emails.
Follow our steps below to send the customer account invites manually:
- From your Shopify admin, click Customers.
- Click the name of the customer that you want to invite.
- Click Send account invite.
- You can change your Account invite notification email by changing details in the Send account invite window. If you want to make permanent changes to your Account invite notification email, then you will need to update the notification before sending the account to the invite email.
- Click Review email.
- Confirm your custom message, if you entered one, and the customer’s information on the Send account invite window.
- Click Back to make further changes or click Send notification to have Shopify send the account activation email.
In case you have any other questions, please reach out to us via:
- Ticket system (highly recommended)
- Email us at [email protected]
