This is usually related to your faceted search filter configuration. It sometimes appears because of a known bug in older PrestaShop versions where filters display correctly for only one category and don’t carry over to others.
To fix this issue, follow these steps:
- First, try toggling the affected categories off and back on in your filter configuration. This resolves the issue in some cases.
- If that doesn’t work, go to your Faceted Search module and click Configure.
- In the Edit section, click on “Categories used for this template,” and review all the subcategories where you want your filters to display.
- Check the Filters > Sub-categories Filters field, and make sure it’s set to Yes.
- Save your changes, then check your storefront. Filters should now display correctly across your category pages.
If the issue persists after trying these steps, please contact PrestaShop support to take a closer look at your specific store setup.
If you have other questions or inquiries, please contact our Support Agents via live chat or email us at [email protected].
