PA is our expert who is assigned to take care of your migration and responsible for delivering satisfying results. PA is available to answer any questions and provides tech support for free.
LitExtension guarantees to have PA respond no longer than 10 hours for any arising issues during the migration process via Email/Phone/Chat, even on holidays.
All additional options that require extra fees such as SEO URLs Migration, 301 Redirect, Recent Data Migration… are FREE in the Shopify Plus Migration Package.
LitExtension experts will listen to your special requirements, recommend needed steps to ensure the best migration preparation. These tasks include checking custom fields, server/hosting issues, etc.
Target Cart Setup and Validation
Setup Target Store, install needed plugins, prepare a proper environment before the migration.
UNLIMITED Free Demo Migration
LitExtension experts will configure a demo migration with limited entities for you to assess the efficiency.
Full Migration Implementation
LitExtension experts will configure and perform your full migration. All the unwanted issues will be detected by LitExtension Smart Controller and fixed by our experts immediately.
All Additional Migration Options for FREE
All the additional migration options for your specific migration requirements (like SEO URLs Migration, 301 Redirects, etc) are included in the service package.
This includes the modifications of your store and customizations of the migration system to migrate your store data. However, this is limited to the specificities of your source and target platforms. Please note that this DO NOT include the migration of non-standard data or data generated by third-party modules and extensions. Please talk to our Experts for more details.
Migration Results Testing
LitExtension experts will check your new store’s data to make sure all the data has been transferred accurately.
UNLIMITED Recent Data Migration, Re-migration or Smart Update
As your current store will still operate normally during the migration, it may have new data (orders, customers) or some data updated (products) after the migration. Therefore, LitExtension provides services to help you move the newly appearing or updated data to your new store after migration. Learn more about Recent Data Migration, Re-migration and Smart Update.
LitExtension provides a REFUND IN FULL within 30 days if there are any major technical issues with migrated data. See more here.
After purchasing the Shopify Plus Migration Package, you’ll receive an email from our system immediately to confirm your order and ask for some required information for the migration.
After that, your Personal Assistant (PA) will set up the Demo Migration and let you preview the migration results on your Target Store.
When everything is well-prepared or you want to skip the Demo Migration step, the PA will run the Full Migration and check the freshly migrated store thoroughly for you, both front-end and back-end, to ensure that all the data is transferred accurately.
Pre-sales support channels:
Post-sales support channels:
LitExtension Customer Support team is available 24/7 on business days and even weekends, excluding national holidays:
You can definitely use the Demo Migration to understand the migration process run by LitExtension better.
If you would like, your Personal Assistant (PA) will set up the Demo Migration and let you preview the migration results on your Target Store. You can also transfer a certain number of items (20 products, 20 customers, and 20 orders) from your Source Cart to the Target Cart yourself.
When the process is finished, you can evaluate the results, evaluate the efficiency and accuracy of the process, and address any problems that may arise before officially carrying out the Full Migration.
You just need to pay one time only. The service is a One-Time purchase. No monthly fee is required!
The LitExtension Customer Support team is committed to supporting you regularly and promptly as per the standards of the Shopify Plus Migration Package:
Note: Non-working days will be announced on our Social Media Channels and the Live Chat system.
No way to migrate passwords from other platforms to Shopify, since each shopping cart has its own password encryption peculiarities, moreover Shopify was the hosted eCommerce solution and none can touch to Shopify database to check Shopify password encryption. You should ask customers to recover them after the transfer.
On Shopify, SKUs are provided only for variants and simple products (products with no variants). Therefore, SKUs from your Source Store will be imported to variants or simple products on Shopify Store. That’s why you can’t migrate product SKU that are not simple product.
Unfortunately, you cannot migrate several languages to Shopify. In this case, you can use an app that will allow to translate the storefront into multiple languages or exploit several stores.
As you may have known, custom fields are not available on Shopify. However, the platform offers meta fields. Please Click here for more understanding.
By default, our migration tool imports product attributes from your source store to meta fields on your Target Store. To have them displayed on Shopify admin, you will have to install the Metafields Guru app. Please click here for more details.
Yes, you can possibly migrate categories and subcategories of products to Shopify. However, in Shopify, products will be located under collections only.
Therefore, all categories and subcategories of products from the Source Store will be changed into collections in Shopify. [Read More]
All migration jobs will be carried out on Linode servers located in the USA, Euro, Australia, Singapore,…
The data is protected by HTTPS secure protocol and 128-bit SSL encryption. Nothing is stored on LitExtension’s servers.
Only authorized LitExtension experts can access the source code to handle custom migration requests.
LitExtension is compliant with GDPR regulations, a global data protection law passed by the European Union.
We do not keep your credentials or import records after the migration. Your data is guaranteed not to be disclosed or used for any other purposes rather than the migration.
Your payment is processed by Paypal – the #1 worldwide payment gateway. Hence, LitExtension does not store any payment data.