Customer Support
LitExtension guarantees to bring you the best-in-class customer service with the aim of delivering utmost customer satisfaction. As the #1 Expert in Shopping Cart Migration, we are proud to receive ratings from 4.9 to 5 on the scale of 5 stars, the highest among other providers on many platforms such as Serchen, Trustpilot, Capterra and G2.
LitExtension provides 24/7 support, meaning you will receive responses from us during weekdays and weekends. Our dedicated support team will always find the best solution to all of your problems, no matter how hard they can be.
We also ensure the lowest response time, along with maximum efficiency to take you to the finish line as soon as possible.
Standard Support Hour (for pre-sales support)
LitExtension Customer Support team is available 24/7 on business days and even weekends to support you, excluding national holidays, our timezone UTC+7.
Pre-sales support channels:
- Live chat
- Email/Ticket
- Video/phone call
Standard Response Time (for post-sales support)
LitExtension Customer Support team is committed to supporting you within Standard Response Time, which varies depending on your migration package and the ticket submitting time.
Following are the response time targets for providing the initial response.
- Basic Migration: 12 hours (From Monday to Friday)
- All-In-One Migration: 4 hours (From Monday to Friday)
Post-sales support channels:
- Email/Ticket
- Slack (for All-in-One package only)
- Video/Phone Call (for All-in-One package only)
Please be noted that the Standard Support Hour & Standard Response Time are only applied for our Customer Support department, including the Sales team & Customer Support team.
Note: Non-working day will be announced in our Social Chanels and Live Chat system.
