As the #1 eCommerce migration expert, we are proud to have earned stellar reviews: 5 stars on G2, 4.9 stars on Trustpilot and Searchen, and 4.8 stars on Capterra.
Overall, LitExtension is dedicated to delivering you the best customer experience possible. Our support is here for you 24/7, with low response times and high efficiency, to help you cross the finish line with ease.
Standard Support Hours (for Consultation Support)
Our Customer Support team is available around the clock during business days and weekends (UTC+7), excluding national holidays. You can get in touch for consultation support via:
- Live chat
- Email/Ticket
- Video/Phone call
Standard Response Times (for Tech Support)
We are committed to responding within our Standard Response Time, which varies based on your migration package and the time your ticket is submitted:
- Automated Migration: Initial response within 24 hours (Monday to Friday); support available up to 60 days post-purchase.
- All-In-One Migration: Initial response within 12 hours (Monday to Friday); support available up to 30 days after your migration is complete.
Post-sales Support Channels
For ongoing support, you can reach out via:
- Email/Ticket
- Slack (for All-in-One package customers)
- Video/Phone Call (for All-in-One package customers)
Note:
- Our Standard Support Hours and Response Times only apply to our Customer Support and Sales teams.
- We will announce non-working days on our social channels and live chat system.