If you’re planning a store migration and want extra speed, support, and peace of mind, our Premium Support Service is built just for you. Take a look at the options below to find the right support level for your migration needs. Whether it’s a simple move or a complex multi-store project, there’s a package to match your goals.

What is Premium Support Service?

At LitExtension, we understand that every migration is unique—and sometimes, your business demands more than standard support. That’s why we’ve introduced our Premium Support Service: a tailored solution designed to give you the fastest, most personalized migration experience possible.

With Premium Support, you gain access to priority handling, extended assistance, and dedicated communication channels, ensuring that every detail of your migration is handled with extra care. Whether you’re working on a tight schedule, managing multiple stores, or need ongoing guidance throughout your store development, our Premium Support team is here to back you up every step of the way.

This service is your shortcut to a worry-free, high-touch migration journey with the same trusted technology and expertise that LitExtension is known for—just with even more speed, flexibility, and support.

What are the Premium Support Service Packages?

LitExtension offers a range of Premium Support packages tailored to meet diverse business needs. Each package is structured to provide varying levels of support, ensuring you can choose one that aligns perfectly with your requirements.

1. Basic

Ideal for small businesses or individuals with straightforward migration needs who require standard support.

• Support request availability: 24/7 access to submit support requests, ensuring assistance is available whenever you need it.
• Response time commitment: We guarantee a response within 24 hours, providing timely solutions to your queries.
• Support channels: Email.
• Pricing: $9 per month.

2. Standard

Suitable for businesses planning a single store migration with moderate support requirements.

• Support request availability: 24/7 access to submit support requests.
• Response time commitment: Guaranteed response within 24 hours.
• Support channels: Email
• Total migration IDs supported: Supports 1 Migration ID, allowing for a single store migration under this plan.
• Recent Migration and Re-migration: Up to 2 instances each, facilitating minor post-migration adjustments.
• Smart Update: Unlimited, enabling continuous updates to migrated data.
• Pricing: $29 per month.

3. Extended

Designed for businesses managing multiple store migrations or those requiring more immediate support responses.

• Support request availability: 24/7 access to submit support requests.
• Response time commitment: Guaranteed response within 12 hours, ensuring faster resolutions.
• Support channels: Email and Chat.
• Total migration IDs supported: Supports up to 3 Migration IDs, accommodating multiple store migrations.
• Recent Migration and Re-migration: Up to 3 instances each, offering ample opportunities for post-migration refinements.
• Smart Update: Unlimited.
• Pricing: $49 per month.

4. Pro Package

Best suited for medium to large businesses requiring dedicated support and managing multiple migrations simultaneously.

• Support request availability: 24/7 access to submit support requests.
• Response time commitment: Guaranteed response within 8 hours, providing expedited assistance.
• Support channels: Comprehensive communication options including Email, Chat, and Phone, ensuring multi-channel support.
• Personal support assistance: Included, offering dedicated guidance throughout the migration process.
• Total migration IDs supported: Supports up to 5 Migration IDs, ideal for larger businesses with multiple stores.
• Recent Migration and Re-migration: Up to 4 instances each, facilitating extensive post-migration support.
• Smart Update: Unlimited.
• Pricing: $99 per month.

5. Custom

Tailored for enterprises with unique needs, requiring extensive support across multiple migrations.

• Support request availability: 24/7 access to submit support requests.
• Response time commitment: Guaranteed response within 8 hours.
• Support channels: All-inclusive communication channels including Email, Chat, Phone, Slack, Skype, and WhatsApp, offering unparalleled flexibility.
• Personal support assistance: Included, providing a dedicated support representative for personalized assistance.
• Total migration IDs supported: Unlimited.
• Recent Migration and Re-migration: Unlimited.
• Smart Update: Unlimited.
• Pricing: Custom pricing based on specific business requirements.

How to Manage Your Premium Package Subscription?

Flexibility is key in adapting to your evolving business needs. At LitExtension, we make it easy to manage your Premium Support subscription so you always stay in control.

1. Upgrade or downgrade anytime

As your store migration progresses, your support needs may change. You can upgrade to a higher-tier plan for more features or downgrade to a simpler package at any point—no hassle involved.

2. Cancel anytime, no strings attached

You can cancel your Premium Support subscription at any time, and you’ll still retain full access until the end of your current billing period—whether you’re on a Monthly or Annual plan.

For example:

• If you cancel a Monthly plan midway through the month, you’ll continue to receive Premium Support until the end of that billing month.
• If you cancel an Annual plan, support will remain active until the end of that year’s term.

Please note that no refunds are issued for the remaining time after cancellation, but you will always get the full value of your subscription through the end of the paid period.

If you’re on a Team Plan, please reach out to our support team to handle your cancellation request. For all other plans, cancellation can be done through your account settings.