If your website is protected by Cloudflare, its firewall and protection rules can sometimes block automated migration tools like LitExtension. This is why you might see the Connector “installed” locally, but the migration fails when our server tries to connect.
Here are a few ways to fix this:
Option 1: Pause Cloudflare temporarily (easiest)
- Log in to the Cloudflare dashboard, go to the Account Home page, and select your account and domain.
- Within Overview, choose Advanced Actions > Pause Cloudflare on Site.
- The pausing process takes five minutes or less. This approach is preferable to changing your nameservers, which can cause propagation delays of several hours.
- Once your migration is complete and verified, you can re-enable Cloudflare through the same Advanced Actions menu.
Note that disabling a zone does not impact Spectrum applications, if applicable to your setup.
Option 2: Connect directly to your origin server (recommended for live sites)
If you’d rather not pause Cloudflare, we can connect straight to your server’s real IP instead:
- Ask your hosting provider for your origin IP (your site’s actual server IP). If you don’t know it, you can temporarily pause Cloudflare and use nslookup.io to look it up, then re-enable Cloudflare right away.
- Share that origin IP with our Support Agents.
- We’ll customize our migration tool to connect directly to your server instead of going through Cloudflare, then run the migration normally.
Option 3: Whitelist our server IP (may not always work)
- Log in to your Cloudflare dashboard and select your domain.
- Go to Firewall > IP Access Rules.
- Add an Allow rule for our migration server IP: 23.239.27.249.
- Test the Connector and run your migration again.
If you have other questions or inquiries, please contact our Support Agents via live chat or email us at [email protected].
