I keep getting the “FTP access required” message, what should I do?

To import data from an e-commerce website built by a plugin on WordPress (WooCommerce, WPE-eCommerce, Cart66, Marketpress…) or transfer data to WooCommerce store, a LitExtension plugin needs to be installed. If the plugin cannot be installed automatically (technical reason), you may be asked for FTP credentials to establish the connection between your Source and Target store. Take a brief look at the detailed instruction below.

  • Go to the wp-config.php file of your WordPress installation folder -> copy below code and paste it at the end of the wp-config.php file: define(‘FS_METHOD’,’direct’);
  • Once done, open your droplet access console and enter root as username and its password.

Copy this command and paste it into the access console where you have to state your plugin directory path. When ready hit enter chmod 777 /yourwebsitename/public/wp-content/plugins/


In case you have any other questions, please reach out to us via:

How can we help?