We understand how important it is to set up the LitExtension Connector smoothly for a successful migration. Occasionally, you might encounter issues during the setup process, but these are usually easy to resolve. Based on our experience, here are the most common problems our clients face and how to fix them:
No “Connector Installed” Message Appears
The issue may be caused by incorrect permission settings on the uploaded files and folder. Please adjust the permissions as follows:
- connector.php: Set to 644 or 666, depending on your server configuration.
- /le_connector folder: Set to 755 or 777, depending on your server configuration.
After updating the permissions, try accessing the link again to verify the setup. If the problem persists, feel free to contact our support team for assistance.
“File Not Found” Message
Please ensure the “le_connector” folder has been uploaded to the correct location on your website. For most shopping carts, the store root folder is the correct destination. However, some platforms may use a subfolder as the root folder.
For example, Magento 2 can be configured to use either webroot or webroot/pub as the root folder. Please verify that the “le_connector” folder is placed in the correct directory.
If your server is running Nginx instead of Apache, additional configurations might be needed. Nginx often blocks access to certain PHP files by default, which can prevent the Connector from working immediately. For more details on resolving this issue, check out this article.
“File Not Found. Nginx version…” Message
This message indicates that your webserver is running Nginx instead of Apache. Unlike Apache, Nginx often restricts access to certain PHP files by default, including those required for the LitExtension Connector.
To resolve this issue:
- Review the section above titled “If your webserver is Nginx” for specific instructions on configuring Nginx to allow access to PHP files.
- Verify that your server’s configuration permits access to the “le_connector/connector.php” file. You may need to adjust your Nginx configuration file to add a rule that explicitly allows access to this script.
- Restart your Nginx server to apply the new configuration changes.
If you’re unsure how to adjust these settings, we recommend consulting your web developer or hosting provider. You can also contact our support team for detailed guidance and additional resources to get your Connector working correctly.
Oops, it still doesn’t work?
If the issue persists, our support team is here to help 24/7. Reach out to us with your Connector setup details, and we’ll assist you in resolving the problem quickly!
