I keep getting the “FTP access required” message, what should I do?

This message usually applies to merchants migrating to WordPress using our LitExtension plugin. If the plugin cannot be installed automatically due to technical reasons, you may be asked for FTP credentials to establish the connection between your Source and Target stores.

To resolve this issue, follow these steps:

1. Open the wp-config.php file in your WordPress installation folder.
2. Add the following code to the end of the file: define('FS_METHOD', 'direct');
3. Save the file.
4. Access your server via the droplet console (or equivalent server access) using the root username and password.
5. Set the correct permissions for the plugin directory by entering this command, replacing /yourwebsitename/ with your actual website path: chmod 777 /yourwebsitename/public/wp-content/plugins/

Once these steps are completed, try installing the plugin again. If the problem persists, feel free to contact our support team for further assistance.

• Ticket system (highly recommended)
• Email us at [email protected]