Refund Policy

Please read the following Refund Policy carefully before using any service on litextension.com. Before purchasing, using services from LitExtension, make sure that you have read and agreed to all the terms on this policy. Terms violation of any kind will result in the termination of your account relating to LitExtension.

30-day Refund Guarantee

LitExtension provides a full refund within 30 days if there are any major technical issues with migrated data. This has been verified and confirmed by the LitExtension support team and can’t be resolved within 3 business days since the first customer report, except for the cases that are related to shopping cart limitations or cases that are not related to the migration process performed by LitExtension Team. After the refund is made, LitExtension stops taking any actions regarding refunded migration.

To request a refund, please submit a ticket with your order information to our ticket system. You will receive a refund within 7 days since your request is confirmed.

Cases that are not eligible for refund

It is highly recommended to refrain from performing any manipulations with the Target Store during the process of automated migration. LitExtension does not provide refunds or take responsibility for possible data corruption or incorrect migration happened because of unwary client’s interference.

The following cases are not eligible for refund:

  • You ask for a refund for reasons not related to the service purchased.
  • The number of entities you have purchased is less than the actual entities you have in the source store.
  • You have no clear evidence that the service fails to work.
  • You do not have permission (FTP/Cpanel/Admin account/API) of the source/target store.
  • You want extra features/functionalities which the service does not have.
  • Your source/target store has been configured to prevent the connector to work.
  • Your source/target store has been tweaked or installed with custom fields/custom modules which prevent the migration module to work properly.
  • Server/hosting contains your source/target store has been secured by a firewall.
  • Service performance issues caused by 3rd party (hosting provider, shopping cart vendors, etc.) faults.
  • You ask for a refund after the service is completely provided.

Instead, we provide support to resolve all such situations, please just feel free to contact us. We guarantee full-service delivery after those issues have been solved.

LitExtension does not provide refunds for any additional services that our tech engineers perform. Those are as follows:

After the full refund was returned, LitExtension will delete all data stored on our server, including images, MySQL dumps, CSV/XML files or backups.

Should you have any further inquiries, please contact us for assistance.

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