Terms and Conditions
Last Updated: Jan 1st, 2019
Please read the following terms and conditions (“Terms”) carefully before using any products or services on https://litextension.com (“Service”). By purchasing, using services from LitExtension, we assume that you Read and Agree to all the terms of this policy. Violation of any of the terms below will result in the termination of your account relating to LitExtension.
LitExtension strongly committed to privacy, security, compliance, and transparency. The set of updates were introduced to the way LitExtension collects, stores, and processes personal information following the General Data Protection Regulation (GDPR).
1.2. LitExtension has not intellectual property rights over the data you provide to the service. When trying demo or writing the testimonials, you agree to allow LitExtension to publish the data without your prior consent.
1.3. LitExtension has the right (but not the obligation) refuse or remove any data that is available via the service.
2. Acceptance of Service
2.1. Your use of the service is at your sole risk. The service is provided on “as is” and “as available” basis.
2.2. You must read and agree to all the terms before using LitExtension service.
2.3. You understand that the technical processing and transmission of the service, including your data, may be transferred and unencrypted involving:
- Transmissions over various networks
- Changes to conform and adapt to technical requirements of connecting networks or devices. This does not include payment information, which is transferred and encrypted.
2.4. You understand and agree that LitExtension will not be liable for any direct, indirect, incidental, including damages for loss of profits, goodwill, use or the inability to use the service, data or other losses.
2.5. LitExtension does not guarantee that the service will meet a part or all specific requirements, be uninterrupted, or error-free.
3. User Obligations
3.1. You must not modify or hack the service or modify another website so as to falsely imply that it is associated with the service or any other LitExtension services.
3.2. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, usage of the service, or access to the service without written permission from LitExtension.
3.3. You must not transmit any worms or viruses or any code of a destructive nature through the service or website.
3.4. If you become aware of any issues with the service that result in the improper functioning of the Service, you are bound to inform LitExtension instantly. If no such notice is provided, the service cannot be held responsible for the due consequences.
3.5. LitExtension guarantees the highest service security standards, therefore you are obliged to follow the highest level of security and control of any third-parties. Any kind of inobservance of the rules will result in our inability to provide high-level service, for which LitExtension shall not be held responsible.
3.6. If you transfer data to the live store, it is highly recommended to turn on maintenance mode on your target shopping cart before migration. This action will help to avoid possible loss of the orders which could be created during the migration procedure. In maintenance mode your customers will see a temporary page with information about service works. You can find the information on how to turn on maintenance mode in the documentation for your shopping cart.
3.7. You should back-up both source store and target store (all source code and database) before using LitExtension service.
4. Account Terms
4.1. You must provide your full name, a valid email address, and any other information requested in order to complete the signup process and provide all the necessary details to the technical support team.
4.2. You are responsible for maintaining the security of your account and the accompanying password (the “Password”). LitExtension cannot and will not be liable for any loss or damage from your failure to comply with this security obligation
4.3. LitExtension has the right to suspend or terminate your account and refuse any and all current or future use of the service, or any other LitExtension service, for any reason at any time. Such termination of the service will result in the deactivation or deletion of your account or your access to the Account, and the forfeiture and relinquishment of all content in your account. LitExtension reserves the right to refuse service to anyone for any reason at any time
4.4. By providing LitExtension with the account information for any of your stores, you’re agreeing to allow LitExtension to login to your account, view all account information, modify any other settings deemed necessary for automated interaction and otherwise compatibility with the service and/or send a data to/from the stores on your behalf. LitExtension does not know, keep or in any other manner get full access to your login and password information, but can only access your Account with your sole permission.
4.5. Any verbal, written action that threatens customers, employees or members of LitExtension will result in immediate account termination.
4.6. A breach or violation of any of the Account Terms as determined in the sole discretion of LitExtension will result in immediate account termination.
5. Basic Migration Service Terms
5.1. Basic migration service is a shopping cart migration cloud-service provided by LitExtension at https://cm.litextension.com. If you have any questions during migration, you may contact us, we provide technical support for free to answer your questions. Technical support includes answering questions related to our service, bug/error fixing caused by our service.
5.2. Technical support requests that require additional investigations such as: checking custom fields, server/hosting issues, etc from our tech engineers will be provided with investigation results within 2 business days and all requests will require a fee, please contact us to get the quote.
5.3. Technical Support is available via Ticket, Email. The guaranteed response period is 24 hours (our working hours: 08:00 – 17:00 from Monday to Friday, UTC+7). The actual response period may vary. To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday. For more details on support service, see Customer service commitment.
5.4. You must provide timely responses to the requests made by the LitExtension Customer Support Team. If no response is provided on your side, the issue in question shall be considered exhausted. In this case, we reserve the right to act on the problem using our own judgment or based on the previous agreement.
5.5. Technical support does not include customizing our product/service to fit your own needs to migration of the custom data, fields, custom themes, or information handled by third-party modules, contributions, or server/hosting configuration. We support standard shopping cart database schemes by default. All customization requests will require a fee, please contact us to get the quote.
5.6 LitExtension provides technical support for free within 90 days after purchasing the service. After 90 days, if you need to extend technical support period, we support to extend for each 3 months but extra fee required:
- If initial migration value (IMV) <= $100, Extra Fee: 100% of IMV
- If $100 < IMV <= $300, Extra Fee: 50% of IMV
- If $300 < IMV <= $600, Extra Fee: 40% of IMV
- If $600 < IMV <= $800, Extra Fee: 35% of IMV
- If IMV > $800, Extra Fee: 30% of IMV
5.7. After requesting support service to the LitExtension customer support team, you are not allowed to create any other migrations with the same store information. You are held responsible for restricting all access to your FTP and admin panel, etc.
5.8. You agree do not change, modify, add, or remove portions of the connector script source code as it is owned by LitExtension. You agree not to change the connector file and/or folder names.
5.9. For Re-migration, LitExtension supports unlimited re-migrations for free within 90 days, and please do not change the target store’s path after the first full migration is completed. LitExtension will provide a free support service for 2 times.
5.10. You agree do not change the source store URL in the Migration app after the first full migration. We may refuse to provide technical support if you change it.
5.11. Complaints about the accuracy of migrated data can be accepted within 60 days after Full Migration was completed. During this period, emergence, change, or destruction of data in the database can take place due to store usage. All these changes may distort the results of the migration. Therefore, LitExtension must not be held responsible for any of the above-mentioned issues.
5.12. The Support ticket is considered to be successfully performed in case the client who ordered it does not respond to LitExtension technical support team messages or does not request any modifications during the 7 days period after our tech engineer validates the result of migration.
5.13. We greatly appreciate it when you try demo migration to test the quality of LitExtension service. We would like to add $5 to your balance after a successful demo and perform full migration within 1 week.
5.14. When you buy the Service directly by clicking to “Buy Now” button at the details page. We highly recommend you input the number of entities you’d like migration exactly. The LitExtension Pricing Estimator will help you to get how much does it cost when you will run full migration.
6. All-In-One Migration Service Terms
6.1. After purchasing All In One Migration service, you are not allowed to change source cart type, Source Cart URL, and Target cart type.
6.2. The All In One Migration service does not guarantee proper migration of the custom data, fields, or information handled by third-party modules and/or contributions. LitExtension supports standard shopping cart database schemes by default. Custom fields can be included in the migration process on customer’s demand for an additional charge. Please contact us to get a quote.
6.3. The All In One Migration service includes necessary actions on your current and new stores: uploading additional files via FTP, migration wizard configuration (fix hosting/server error, checking firewall, etc), migration results validation, performing demo or full migration. Customization possibilities are limited by the specificities of your source and target carts and do not include modifications of third-party extensions, migration of non-standard entities like reviews, testimonials, news, website content, etc.
6.4. After requesting the All In One Migration service, you are not allowed to create any other Migrations with the same store information. You are held responsible for restricting all access to your FTP and admin panel, deleting all temporary customers, their password information, etc.
6.6. After purchasing, All In One Migration service/customization projects need to start within 30 days. Customers should provide us full requirements and login credentials to start the projects. After 30 days time is up, all requests for support or modifications will be done for an additional cost.
6.7. LitExtension will let you know when migration is under progress, and during this please do not change your files, data, and configuration on your Target store or it will results in migration failure. If you do, LitExtension will not be liable to you for any damages caused to you.
6.8. For Re-migrations and Recent Migration of All In One Migration service, LitExtension supports unlimited re-migrations/recent migration for Free within 90 days after our tech engineers validate the result the first full migration. Please keep in mind that: If you are looking for migration to test Target Cart first then re-migration to real target cart later. Test target cart and real target cart MUST be stored in the same server/hosting. During remigration, you won’t be able to change source cart type, source cart URL, and target cart type.
6.9. If you don’t request any modifications for 60 days after our tech engineers validate the result of provided services and customizations, the job is considered to be successfully performed. After 60 days’ time is up, all requests for support or modifications will be done for an additional cost.
7. Migration Tools on Marketplaces
7.1. We provide migration tools with free version and premium version on the following marketplaces:
7.2. With premium version: We provide full support service as same as basic migration (#5 Section)
7.3. With free version: We would like to bring a value but free for you, all are provided in the free version we listed on the marketplace. We highly appreciate your feedback regarding migration results when using the free version, please feel free to contact us if you have any issues with free version.
7.4. We may respond to your issues in the free version by email within 7 business days or more depending on our resources.
7.5. We do not guarantee to fix errors (if any) in free version because it may be caused by many reasons not related to LitExtension free extensions.
8.1. All the prices for the services are provided in USD.
8.2. Migration service provided by LitExtension is a one-time service (one migration for one payment).
9. Refund Policy
9.1. LitExtension provides a refund in full within 30 days if there are any major technical issues with migrated data. This has been verified and confirmed by the LitExtension support team and can’t be resolved within 3 business days since the first customer report except for the cases that are related to shopping cart limitations or cases that LitExtension Team can not affect. After the refund is made LitExtension stops taking any actions regarding refunded migration.
9.2. To request a refund, please submit a ticket with your order information to our ticket system. You will receive a refund within 7 days since your request is confirmed.
9.3. It is highly recommended to refrain from performing any manipulations with the target store during the process of automated migration. LitExtension does not provide refunds or take responsibility for possible data corruption or incorrect migration happened because of unwary client’s interference.
9.4. The following cases are not eligible for refund:
- You ask for a refund for reasons not related to the service purchased.
- The number of entities you have purchased is less than the actual entities you have in the source store.
- You have no clear evidence that the service fails to work.
- You do not have permission (FTP/Cpanel/Admin account/API) of the source/target store.
- You want extra features/functionalities which the service does not have.
- Your source/target store has been configured to prevent the connector to work.
- Your source/target store has been tweaked or installed with custom fields/custom modules which prevent the migration module to work properly.
- Server/hosting contains your source/target store has been secured by a firewall.
- Service performance delays that were caused by 3rd party (hosting provider, shopping cart vendors, etc.) faults.
- You ask for a refund after the service is completely provided.
Instead, we provide support to resolve all such situations, please just feel free to contact us. We guarantee full-service delivery after those issues are being solved.
9.5. LitExtension does not provide refunds for any additional services that our tech engineers perform. Those are as follows:
- Migration from Database Dump/ CSV Files/ Database Direct.
- Custom Fields Migration
- Recent Migration
- Customized Migration Service
- Unexpected errors may occur with the data in the additional options section showing on the LitExtension website. We guarantee to provide the best support possible.
9.6. After the full refund was issued the customer is obligated to delete all the migrated data, including images, MySQL dumps, CSV/XML files or backups, that contain these files.
10. Policy Changes and Updates
10.1. Please note that this policy may change. LitExtension reserves the right to add, remove, change, or terminate the service for any reason, without notice at any time. The changes will be updated on this page and, if the changes are significant, we will provide a more prominent notice.
10.2. The service price may change without prior notice.
10.3. LitExtension will not be liable to any party for any modifications, price change, suspension or discontinuance of the service.
Should you have any further inquiries, please contact us for assistance.