Intro

If you’re wondering how to close a Shopify store because of one reason or another, you are able to completely or temporarily close your store by yourself. Keep reading this blog to find out the right way to do that!

Basically, there are 5 steps to close a Shopify store:

  1. Sign in –  Log in to your Shopify admin panel
  2. Click “Plan and permissions” – On Settings section
  3. Click “CLOSE YOUR STORE” – In the Store status section
  4. Enter the password – To confirm with Shopify
  5. Select a reason and click Close my store – To proceed with closing the store

Reasons to pause/close a Shopify store

Shopify is currently the most popular eCommerce platform over the globe. However, it’s not for everyone. One day, you may want to cancel your Shopify plan permanently or pause the platform temporarily instead.

Closing your Shopify store means you will no longer have access to your admin pages. Therefore, temporarily pausing your account may be a better choice in case you are not sure that closing the store is something you really want to do. Let’s find out which option is more suitable for you:

Pausing plan might be the right choice if your business is seasonal, or it is only open for a specific period of time, or you want to spend more time to develop the backend of your store. You can also, press Pause when you need a short break.

Closing plan is right for you if you plan to move your online store to a different eCommerce platform, or the Shopify store is not making sales as you expected, or you find the monthly premium too expensive…

No matter what your reason for pausing or closing your store is, I’m going to walk you through the step-by-step process to pause or close your Shopify store.

Preparation

If you close your store today, there is a chance that you may want to reopen it again in the future, even not on Shopify anymore. Therefore, you need to backup your data to use it later. That’s why this is the compulsory task.

To backup your Shopify store, you need to export Shopify data to CSV files.  The most important data to back up are products, customers, and orders.

Here is the guide to export products from your Shopify store:

    1. First of all, from the Shopify admin, go to “Products” →  “All products”.
    2. Then click “Export”.

      Shopify Admin Panel
      Shopify Admin Panel
    3. From the dialog box, choose the products you want to export and select the type of CSV file you want to export.

      export csv file from shopify
      Export Products
    4. Lastly, click “Export products”

      Sample CSV file
      Sample CSV file

You can follow the same procedure to export customers and orders.

Before reading the detailed steps, let’s see this infographic which summarizes how to pause a Shopify store:

How to pause a Shopify store infographic
How to pause a Shopify store infographic

How to pause a Shopify store?

If you:

  • Already registered a plan: All your apps will remain active after you pause your store. If you want to pause your apps, you need to cancel them individually.
  • On free trial: In case you haven’t chosen a pricing plan, you don’t need to take any action to cancel your account. You are not allowed to pause your store during the free trial

Side notes:

  • It lets you pause your storefront and continue to work on your store for a reduced subscription fee – $9 per month. Moreover, you are able to access your Shopify admin to edit your products, access basic reports about your site’s performance, and access manual payments using draft orders.
  • Notwithstanding, the checkout is disabled. It means the visitors can only see the products, not pay for it. So if you want to improve your customer experience, you have to customize your theme to hide the product prices and hide the Add to cart button. Those actions will make customers not try to buy anything when your store is paused.
  • In case you don’t want to display your products while your store is paused, please use a password to protect your online store. This way, you can easily restrict customer access to your online store. Only the password page of your store is found by search engines. Other pages, like product pages, are hidden, and won’t appear in search results.

Here are steps to pause a Shopify store:

  1. Log in as the store owner

    Log in to Shopify account
    Log in to Shopify account
  2. From your Shopify admin, click Settings, and then click Plan and permissions.

    Shopify admin
    Shopify admin
  3. In the Store status section, click Pause store

    Hit Pause your store
    Hit Pause your store
  4. If you agree with the terms, then click Pause store

    Click Pause store
    Click Pause store
  5. Review the changes to your billing cycle, and then click Confirm changes.

    Click Confirm changes
    Click Confirm changes 

Your store will be paused and running at a reduced subscription fee. If you want to start selling products again, you can reopen your store at any time by choosing a new plan. When you are ready to open your Shopify store again, log in, and select a pricing plan that suits you the best:

  1. Log in as the store owner
  2. From your Shopify admin, click Settings, and then click Plan and permissions
  3. Click Compare plans

    Click Compare plans
    Click Compare plans
  4. Select a pricing plan. When you do so, your store will be unpaused and running as usual again

    Pick a Pricing plan
    Pick a Pricing plan

In case you have created a password page for your store while it was paused, you can remove your online store password.

Now, let me show you the infographic which summarizes how to close a Shopify store:

How to close a Shopify store infographic
How to close a Shopify store infographic

How to close a Shopify store?

Side notes:

You can close your Shopify store completely at any time. As I mentioned before, you will not have access to your Shopify admin anymore. You still can log in, but need to activate your account in order to edit products or make any other changes.

If you have a custom domain that you bought through Shopify, remember to transfer it to another provider. If you have a custom domain that you bought through a third-party, don’t remove it from your store using your Shopify admin. If you don’t remove your domain from your Shopify store before closing it, then you might not be able to use it for another website.

Make sure you canceled all third-party apps before closing your store to ensure you won’t be charged

Here are steps to close a Shopify store:

  1. Log in to your Shopify admin panel as the account owner

    Log in to Shopify account
    Log in to Shopify account
  2. Click on Settings → Plan and permissions

    Shopify admin
    Shopify admin
  3. In the Store status section, you will find the option to CLOSE YOUR STORE

    Shopify store status
    Shopify store status
  4. Click on Close store again

    Hit Close your store
    Hit Close store
  5. Enter the password

    Confirm your password
    Confirm your password
  6.  On this page, you can contact Shopify to see if they can help you in any way. If you want to proceed with closing the store, select a reason from the drop-down menu and click Close my store

Choose a reason why you want to close your Shopify store
Choose a reason why you want to close your Shopify store

In case you change your mind, Shopify will save your store as well as preserve all the data in your store for 30 days after you close your online store.

Now, watch this process to understand the process much better:

Conclusion

Basically, I have shown you the steps to pause or close a Shopify store in great details with notes attached. Hopefully, this article will help you a lot with how to close a Shopify store.

If you intend to migrate all your data from Shopify to another platform or vice versa, don’t hesitate to contact our customer support team to get your job done accurately, safely, and easily. LitExtension also provides you a free demo migration which helps you check the process of migration yourself and check the result on the target site.

Author

Since choosing the best e-commerce platform for your online store can be a difficult issue, I would love to share with you all my knowledge as well as discuss with merchants and experts around the globe about this subject.