As a matter of fact, some shopping carts allow customers to sign up more than one account with one e-mail. The system does not block the registration with the same used email address so several users have the same email addresses.

In such a case, LitExtension will only migrate the first client, and others will be omitted. For that reason, the number of customers in the Source and Target stores does not match.

In case you have any other questions, please reach out to us via:

• Ticket system (highly recommended)
• Email us at [email protected]