How can I get LitExtension support?

There are several ways available for you to easily get LitExtension support:

  • Submit a ticket as soon as you encounter any problems. This way is prioritized to solve with our support helpdesk. In this ticket, please provide full information of your site (FTP account, admin access), the trouble that you have (replicate the steps, screenshots…) or your request. This is the best way to solve all the issues related to technique as we can carefully review your site to find out the best solution. Furthermore, we will notify you the up to date status of your problem every day until it’s solved 100%.
  • Email us at [email protected] and let us know your problem.
  • Contact us on livechat in our working time (from 8:00 am to 6:00 pm from Monday to Friday – GMT+7). However, please take notice that for technical problems, we are unable to fix immediately right on the livechat. We just can take your information to review your site, receive your requests and contact you later via email.

How can we help?