If your existing 301 redirects aren’t carrying over to your new store, it’s usually due to one of a few reasons:
- The “Create 301 redirects” option wasn’t selected: This is an Additional Option during Step 2 of your migration setup (Select data to migrate). If it wasn’t ticked, your existing redirects won’t be migrated along with your other data.
- Your Source Cart doesn’t support 301 redirect migration: This option requires your Source Cart to support migrating categories and products SEO URLs in the first place, so availability depends on your specific Source platform.
- Your domain name has changed: Most 301 redirects are set up using relative URLs, so if you switch to the same domain name on your Target Store, your redirects should continue working as expected. However, if you use a different domain on your Target Store than your Source Store, your existing redirects may not point to the correct destination anymore.
If you have other questions or inquiries, please contact our Support Agents via live chat or email us at [email protected].
