Articles
- Can I choose the migration project to determine the support timing?
- Can I upgrade/downgrade or cancel my current subscription?
- How can I calculate the number Recent, Smart Update and Re-migration for my current plan?
- What is the difference between Standard Support and Premium Support?
- Is Premium Support required for a successful migration?
- Can I switch between Premium Support plans mid-migration?
- How do I cancel my Premium Support subscription?
- Can I migrate multiple stores under one Premium plan?
- Can I use Premium Support if I’ve already started my migration without it?
- Do you offer refunds if I cancel early?
- Does Premium Support guarantee a faster migration processing time?
- If I migrate my store again in the future, do I need to repurchase Premium Support?
- What happens if I exceed the number of supported Migration IDs in my plan?
- What if I only need help at certain stages of the migration?
- Will I be assigned a dedicated support agent?
