In step 1, when you have already installed the folder “le_connector” to your Source/Target Store via FTP, the migration process seems ready to start.
However, in some cases, the config database of your site is customized and the connector can not connect to the database to read and solve the information. Therefore, your migration shows the error “There is an error when reading your Source/Target Cart Database”.
Don’t worry! You need to contact the LitExtension team and provide the necessary information (URL, FTP/Cpanel) and we will resolve this error quickly and efficiently.
In case you have any other questions, please reach out to us via:
- Ticket system (highly recommended)
- Email us at [email protected]