个人助理是我们的专家之一，负责您的迁移过程。 PA可通过Skype /电子邮件/票务回答任何问题。
After purchasing the All-In-One Migration service, you’ll be receiving an email from our system immediately to confirm your order. After that, we’ll set up the Demo Migration with limited entities and let you preview the result on your Target Store. Next, we’ll start Full Migration for you and have a thorough check at your store database to ensure that all the data is transferred accurately.
To answer this, let’s first look at the complete migration process:
You may see the Time Estimation of Basic migration is just few hours but the Fulfillment Time of corresponding All-In-One service package is few days. Here is why:
Because our experts will take care of your migration from A to Z, All-In-One Migration service will take more time to complete than the Basic Migration.
Normally, we reply to your ticket in less than 24 hours after your ticket is submitted (except Saturday, Sunday and holidays). Late responses can be caused by the following reasons:
If you have got no response in over 24 hours since you submitted a ticket and this issue is not due to the reason #2, please send us an email to email@example.com. We will check our system and contact you soon.
LitExtension Business Hours (UTC+7)
You just need to pay one time to use our service. No monthly fee is required
There might be times when you forget to apply a discount code during checkout your order at the Order Confirmation step. In this case, the migration price will not include a discount and LitExtension will not refund this discount amount.
The main reason is that Paypal will underestimate our reputation whenever we make a refund. You can clearly see it’s not our fault in this case so that you should be more careful in every of your next purchases. However, good news is that we will add this amount to your balance manually in your next migrations.
There are many ways to contact LitExtension:
LitExtension commits to providing you with the best quality services. We ensure that the services we provide will completely meet your needs and expectations. Moreover, LitExtension always tries to fulfill your needs in the most comfortable, courteous, and productive way.
However, it is inevitable that customers may sometimes be dissatisfied with the LitExtension service provision.
If you feel unpleasant with any services we provide, you could give us your feedback directly so that we can find out whether it is our mistakes or just a misunderstanding between two sides. Whatever the problems are, we will try to sort them out with a view to bringing the best services to our customers.
Please tell us when any problem arises. We are always willing to receive your feedback to improve our services.
LitExtension has in place a Customer Complaints Procedure, to ensure that all complaints are investigated thoroughly, fairly and in confidence. Please click here to send us your complaint.