All-in-One
Migration Service

After purchasing the All-In-One Migration service, you’ll be receiving an email from our system immediately to confirm your order. After that, we’ll set up the Demo Migration with limited entities and let you preview the result on your Target Store. Next, we’ll start Full Migration for you and have a thorough check at your store database to ensure that all the data is transferred accurately.

To answer this, let’s first look at the complete migration process:

• Step 1: Migration Configuration
• Step 2:Full Migration
• Step 3: Post-migration tasks

You may see the Time Estimation of Basic migration is just few hours but the Fulfillment Time of corresponding All-In-One service package is few days. Here is why:

• Time Estimation: It is the time that your migration may take, from the time you start migration to the time migration completes (Step 2)
• Fulfillment Time: It is the total time that we need to prepare migration, perform demo migration, verify data and then complete full migration (Step 1,2,3)

Because our experts will take care of your migration from A to Z, All-In-One Migration service will take more time to complete than the Basic Migration.

Normally, we reply to your ticket in 24 hours on weekdays and 54 hours on weekend (except national holidays). For All-in-One package, our standard response time are 12 hours and 45 hours, respectively. Late responses can be caused by the following reasons:

• Network or system problems occur. Your email couldn’t reach us due to errors of email system or our support system.
• Your ticket is submitted during our national holidays. 

If you don’t get any reply in our standard response time, please send us an email to contact@litextension.com. We will check your ticket and contact you soon.

Standard Support Hour (for pre-sales support)

LitExtension Customer Support team is available 24/7 on business days and even weekends to support you, excluding national holidays:

• Tuesday to Saturday: 00h00 to 23h59
• Sunday and Monday: 08h30 to 23h59

Timezone: UTC+7

Pre-sales support channels:

• Live chat
• Email
• Video/phone call 

Standard Response Time (for post-sales support)

LitExtension Customer Support team is committed to support you within Standard Response Time, which varies depending on your migration package and the ticket submitting time. Following are the response time targets for providing the initial response:

• Weekdays

Basic Migration: 24 hours

All-in-One Migration: 12 hours 

If you submit a ticket from 17h00 to 20h00 (UTC+7), the response time may vary up to 15 hours due to time difference.

• Weekend 

Basic Migration: 54 hours 

All-in-One Migration: 45 hours 

Post-sales support channels:

• Ticket
• Skype 
• Microsoft Teams

Note:

– Please be noted that the Standard Support Hour & Standard Response Time are only applied for our Customer Support department, including Sales team & Customer Support team. 

– We are working on business days only, excluding National Holidays. Non-working day will be announced in our Social Chanels and Live Chat system.

You just need to pay one time to use our service. No monthly fee is required

There might be times when you forget to apply a discount code during checkout your order at the Order Confirmation step. In this case, the migration price will not include a discount and LitExtension will not refund this discount amount.

The main reason is that Paypal will underestimate our reputation whenever we make a refund. You can clearly see it’s not our fault in this case so that you should be more careful in every of your next purchases. However, good news is that we will add this amount to your balance manually in your next migrations.

There are many ways to contact LitExtension:

• Submit your questions to our ticket system (highly recommended)
• Email us at contact@litextension.com. If you are in Japan, please send to support.jp@litextension.com
• Chat with us via live chat (click to chat box at the bottom-right screen on LitExtension page)

Note:

• We do not support via Facebook, LinkedIn, Twitter.
• We are working on business days only, excluding national holidays and weekends.

LitExtension commits to providing you with the best quality services. We ensure that the services we provide will completely meet your needs and expectations. Moreover, LitExtension always tries to fulfill your needs in the most comfortable, courteous, and productive way.

However, it is inevitable that customers may sometimes be dissatisfied with the LitExtension service provision.

If you feel unpleasant with any services we provide, you could give us your feedback directly so that we can find out whether it is our mistakes or just a misunderstanding between two sides. Whatever the problems are, we will try to sort them out with a view to bringing the best services to our customers.

Please tell us when any problem arises. We are always willing to receive your feedback to improve our services.

LitExtension has in place a Customer Complaints Procedure, to ensure that all complaints are investigated thoroughly, fairly and in confidence. Please click here to send us your complaint.