{"id":969,"date":"2019-02-25T09:44:55","date_gmt":"2019-02-25T09:44:55","guid":{"rendered":"https:\/\/litextension.com\/faq\/docs\/shopping-cart-questions\/x-cart\/can-i-use-preserve-customer-ids-option-during-x-cart-migration\/"},"modified":"2021-05-10T04:28:06","modified_gmt":"2021-05-10T04:28:06","slug":"can-i-use-preserve-customer-ids-option-during-x-cart-migration","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/shopping-cart-questions\/x-cart\/can-i-use-preserve-customer-ids-option-during-x-cart-migration\/","title":{"rendered":"Can I use \u201cPreserve customer IDs\u201d option during X-Cart migration?"},"content":{"rendered":"<p>Because of certain restrictions from the X-Cart platform, <b>Preserve customer IDs\u00a0<\/b>may not work properly\u00a0in some cases below.<\/p>\n<ul>\n<li>For X-Cart\u00a0<b>4.3.x and lower:<\/b><\/li>\n<\/ul>\n<p>Though \u201cPreserve customer IDs\u201d additional option is available to choose from the list,\u00a0<b>customer IDs cannot<i> be preserved\u00a0<\/i><\/b>after migration from \/to X-Cart (version 4.3.x and lower). If X-Cart is Source Cart, customer\u00a0<b>emails<\/b>\u00a0will be set instead of customer\u00a0<b>IDs<\/b>.<\/p>\n<p><i>Why? There is no such thing as \u201ccustomer ID field\u201d in X-Cart of version\u00a0<b>4.3.x and lower<\/b>. This makes preservation impossible.<\/i><\/p>\n<ul>\n<li>For X-Cart\u00a0<b>4.4.x and higher:<\/b><\/li>\n<\/ul>\n<p>If customer IDs on Source Cart include any other symbols\u00a0<b>except<\/b>\u00a0numbers, the\u00a0<b><i>IDs won\u2019t be preserved<\/i><\/b>\u00a0on X-Cart as well (4.4.x and higher). Otherwise, customer IDs preservation will be performed correctly.<\/p>\n<p>In case you have any other questions, please reach out to us via:<\/p>\n<ul>\n<li><a href=\"https:\/\/litextension.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Flitextension.zendesk.com%2Fhc%2Fen-us%2Frequests\" target=\"_blank\" rel=\"noopener\">Ticket system<\/a> (highly recommended)<\/li>\n<li>Email us at <a href=\"mailto:contact@litextension.com\" target=\"_blank\" rel=\"noopener\">contact@litextension.com<\/a><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":46,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[1448,1332,1069,4185,1449,1363,1364],"class_list":["post-969","docs","type-docs","status-publish","hentry","doc_tag-customer-ids","doc_tag-id","doc_tag-litextension","doc_tag-preserve-customer-ids","doc_tag-preserve-ids","doc_tag-x-cart","doc_tag-x-cart-migration"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=969"}],"version-history":[{"count":6,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/969\/revisions"}],"predecessor-version":[{"id":5675,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/969\/revisions\/5675"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/46"}],"next":[{"title":"How to install LitExtension Connector for X-Cart?","link":"https:\/\/litextension.com\/faq\/docs\/shopping-cart-questions\/x-cart\/how-to-install-litextension-connector-for-x-cart\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/917"}],"prev":[{"title":"Can LitExtension migrate related products from\/to X-Cart?","link":"https:\/\/litextension.com\/faq\/docs\/shopping-cart-questions\/x-cart\/can-litextension-migrate-related-products-from-to-cs-cart\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/914"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=969"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}