{"id":92,"date":"2018-07-23T03:12:49","date_gmt":"2018-07-23T03:12:49","guid":{"rendered":"https:\/\/192.168.100.222\/litextension_site3\/faq\/docs\/customer-support\/what-are-your-working-hours\/"},"modified":"2026-07-10T10:59:05","modified_gmt":"2026-07-10T10:59:05","slug":"what-are-litextension-working-hours","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/general-questions\/customer-support\/what-are-litextension-working-hours\/","title":{"rendered":"What are LitExtension working hours?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At LitExtension, we&#8217;re committed to providing timely support so your migration goes smoothly. Our working hours vary depending on the type of support you need, as outlined below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pre-sales &amp; Automated Migration Tool Support<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re available from <strong>8:00 AM to 8:00 PM, Monday to Friday<\/strong> (UTC+7). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All-in-One Migration Service<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For customers using our All-in-One Migration Service, our Customer Support team is available <strong>24\/7<\/strong>, including weekends, to assist you (excluding national holidays):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tuesday to Saturday:<\/strong> 00:00 \u2013 23:59 (UTC+7)<\/li>\n\n\n\n<li><strong>Sunday and Monday:<\/strong> 08:30 \u2013 23:59 (UTC+7)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Note: For both the Automated Migration Tool and All-in-One Migration Service, we commit to responding to your request within <strong>24 hours<\/strong>.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case you have any other questions, please reach out to us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/litextension.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Flitextension.zendesk.com%2Fhc%2Fen-us%2Frequests\" target=\"_blank\" rel=\"noopener\">Ticket system<\/a> (highly recommended)<\/li>\n\n\n\n<li>Email us at <a href=\"mailto:contact@litextension.com\" target=\"_blank\" rel=\"noopener\">contact@litextension.com<\/a><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":12,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[1103,1069,4081],"class_list":["post-92","docs","type-docs","status-publish","hentry","doc_tag-contact","doc_tag-litextension","doc_tag-litextension-working-hours"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":12,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/92\/revisions"}],"predecessor-version":[{"id":7608,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/92\/revisions\/7608"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/12"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=92"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}