{"id":92,"date":"2018-07-23T03:12:49","date_gmt":"2018-07-23T03:12:49","guid":{"rendered":"https:\/\/192.168.100.222\/litextension_site3\/faq\/docs\/customer-support\/what-are-your-working-hours\/"},"modified":"2021-05-11T09:29:25","modified_gmt":"2021-05-11T09:29:25","slug":"what-are-litextension-working-hours","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/general-questions\/customer-support\/what-are-litextension-working-hours\/","title":{"rendered":"What are LitExtension working hours?"},"content":{"rendered":"<p><strong>Standard Support Hour (for pre-sales support)<\/strong><\/p>\n<p>LitExtension Customer Support team is available 24\/7 on business days and even weekends to support you, excluding national holidays:<\/p>\n<ul>\n<li>Tuesday to Saturday: 00h00 to 23h59<\/li>\n<li>Sunday and Monday: 08h30 to 23h59<\/li>\n<\/ul>\n<p><em>Timezone: UTC+7<\/em><\/p>\n<p>Pre-sales support channels:<\/p>\n<ul>\n<li>Live chat<\/li>\n<li>Video\/phone call<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Standard Response Time (for post-sales support)<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">LitExtension Customer Support team is committed to support you within Standard Response Time, which varies depending on your migration package and the ticket submitting time. Following are the response time targets for providing the initial response.\u00a0<\/span><\/p>\n<ul>\n<li>Weekdays<\/li>\n<\/ul>\n<p>Basic Migration: 24 hours<\/p>\n<p>All-in-One Migration: 12 hours*<\/p>\n<p><em>*If you submit a ticket from 17h00 to 20h00 (UTC+7), the response time may vary up to 15 hours due to time difference.<\/em><\/p>\n<ul>\n<li>Weekend<\/li>\n<\/ul>\n<p>Basic Migration: 54 hours<\/p>\n<p>All-in-One Migration: 45 hours<\/p>\n<p>Post-sales support channels:<\/p>\n<ul>\n<li>Ticket<\/li>\n<li>Skype<\/li>\n<li>Microsoft Teams<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Note:<\/p>\n<p>&#8211; Please be noted that the Standard Support Hour &amp; Standard Response Time are only applied for our Customer Support department, including Sales team &amp; Customer Support team.<\/p>\n<p>&#8211; We are working on business days only, excluding\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Public_holidays_in_Vietnam\" target=\"_blank\" rel=\"nofollow noopener\">National Holidays<\/a>\u00a0and weekends. Non-working day will be announced in our\u00a0<a href=\"https:\/\/www.facebook.com\/litextension\/\" target=\"_blank\" rel=\"noopener\">Social Chanels<\/a>\u00a0and Live Chat system.<\/p>\n<p>In case you have any other questions, please reach out to us via:<\/p>\n<ul>\n<li><a href=\"https:\/\/litextension.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Flitextension.zendesk.com%2Fhc%2Fen-us%2Frequests\" target=\"_blank\" rel=\"noopener\">Ticket system<\/a> (highly recommended)<\/li>\n<li>Email us at <a href=\"mailto:contact@litextension.com\" target=\"_blank\" rel=\"noopener\">contact@litextension.com<\/a><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":12,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[1103,1069,4081],"class_list":["post-92","docs","type-docs","status-publish","hentry","doc_tag-contact","doc_tag-litextension","doc_tag-litextension-working-hours"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":9,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/92\/revisions"}],"predecessor-version":[{"id":6535,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/92\/revisions\/6535"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/12"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=92"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}