{"id":7328,"date":"2025-04-17T01:19:44","date_gmt":"2025-04-17T01:19:44","guid":{"rendered":"https:\/\/litextension.com\/faq\/?post_type=docs&#038;p=7328"},"modified":"2025-04-17T01:19:44","modified_gmt":"2025-04-17T01:19:44","slug":"what-is-the-difference-between-standard-support-and-premium-support","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/litextension-services\/premium-support-service\/what-is-the-difference-between-standard-support-and-premium-support\/","title":{"rendered":"What is the difference between Standard Support and Premium Support?"},"content":{"rendered":"\n<p>Standard support includes basic email support during business hours. Meanwhile, Premium Support adds priority queuing, faster guaranteed response times, and more communication options like chat or phone (depending on your plan). It\u2019s designed for users who want more hands-on assistance or who are working on time-sensitive or large-scale migrations.<\/p>\n\n\n\n<p>In case you have any other questions, please reach out to us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/litextension.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Flitextension.zendesk.com%2Fhc%2Fen-us%2Frequests\" target=\"_blank\" rel=\"noreferrer noopener\">Ticket system<\/a> (highly recommended)<\/li>\n\n\n\n<li>Email us at <a href=\"mailto:contact@litextension.com\">contact@litextension.com<\/a><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":6837,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[],"class_list":["post-7328","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/7328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=7328"}],"version-history":[{"count":1,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/7328\/revisions"}],"predecessor-version":[{"id":7329,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/7328\/revisions\/7329"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/6837"}],"next":[{"title":"Is Premium Support required for a successful migration?","link":"https:\/\/litextension.com\/faq\/docs\/litextension-services\/premium-support-service\/is-premium-support-required-for-a-successful-migration\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/7330"}],"prev":[{"title":"Can I upgrade\/downgrade or cancel my current subscription?","link":"https:\/\/litextension.com\/faq\/docs\/litextension-services\/premium-support-service\/can-i-upgrade-downgrade-or-cancel-my-current-subscription\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/7023"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=7328"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=7328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}