{"id":4557,"date":"2020-05-01T01:57:23","date_gmt":"2020-05-01T01:57:23","guid":{"rendered":"https:\/\/litextension.com\/faq\/docs\/unwanted-errors-fix\/i-keep-getting-the-cannot-reach-database-from-source-target-connector-message-what-should-i-do\/"},"modified":"2024-12-27T07:20:12","modified_gmt":"2024-12-27T07:20:12","slug":"cannot-reach-database-from-source-target-connector","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/cannot-reach-database-from-source-target-connector\/","title":{"rendered":"I keep getting the “Cannot reach database from source\/target connector” message, what should I do?"},"content":{"rendered":"

Problem: <\/b><\/h2>\n

\u201c<\/b>I have set up the connector and tried to start migration but it showed \u201cCannot reach database from Source\/Target connector\u201d. What should I do?\u201d<\/span><\/p>\n

\"\"<\/p>\n

 <\/p>\n

Cause:<\/b>\u00a0<\/span><\/h2>\n

In this case, the connector is already been installed on your Source\/Target cart. However, it might be due to server security settings or because you are configuring multiple databases on your site that prevents the connector from getting database information to run a migration.<\/span><\/p>\n

How to fix:<\/b><\/h2>\n

This problem is very easy to handle if you can provide information of your FTP or cPanel for us to check and get it resolved for you.<\/span><\/p>\n

Customers\u2019 data security has and always been our top priority since our company started so you don\u2019t have to worry about your data being leaked or distorted. <\/span>Place your trust in us and we\u2019ll take all the necessary measures to guarantee its security and transparency of processing.<\/span><\/p>\n

In case you have not had enough faith in our company, you can read<\/span>\u00a0our policy here:<\/span><\/p>\n

GDPR Compliance<\/a><\/p>\n

Data Security Policy<\/a><\/p>\n

 <\/p>\n

In case you have any other questions, please reach out to us via:<\/p>\n