{"id":350,"date":"2018-07-29T15:41:06","date_gmt":"2018-07-29T15:41:06","guid":{"rendered":"https:\/\/litextension.com\/faq\/docs\/general-questions\/i-have-an-error-after-install-connector-how-to-fix\/"},"modified":"2026-07-09T07:17:34","modified_gmt":"2026-07-09T07:17:34","slug":"error-after-install-connector","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/error-after-install-connector\/","title":{"rendered":"I have an error after installing LitExtension Connector. How to fix?"},"content":{"rendered":"\n<p>If you don&#8217;t see the &#8220;Connector installed&#8221; message after installing the LitExtension Connector, don&#8217;t worry. This is a common issue and is usually caused by your server configuration rather than the Connector itself.<\/p>\n\n\n\n<p>The most common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Server or hosting cache is enabled (such as <strong>OPcache<\/strong>).<\/li>\n\n\n\n<li>The Connector folder or files don&#8217;t have the correct permissions.<\/li>\n\n\n\n<li>The Connector has been uploaded to the wrong directory.<\/li>\n<\/ul>\n\n\n\n<p>To resolve the issue, try the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clear or disable your server\/hosting cache, then test the Connector again.<\/li>\n\n\n\n<li>Verify that the Connector folder and files <a href=\"https:\/\/litextension.com\/faq\/docs\/migration-process\/migration-preparation\/set-permissions-for-root-folder-litextension-shopping-cart-migration\/\" target=\"_blank\" rel=\"noreferrer noopener\">have the correct permissions<\/a>.<\/li>\n\n\n\n<li>Make sure the Connector is uploaded to the correct root directory of your source store.<\/li>\n<\/ol>\n\n\n\n<p>If the issue persists, <a href=\"https:\/\/litextension.com\/contact-us.html\" target=\"_blank\" rel=\"noreferrer noopener\">contact the LitExtension Support Team<\/a>. We&#8217;ll help you troubleshoot and fix the Connector installation at no additional cost.<\/p>\n\n\n\n<p>In case you have any other questions, please reach out to us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/litextension.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Flitextension.zendesk.com%2Fhc%2Fen-us%2Frequests\" target=\"_blank\" rel=\"noopener\">Ticket system<\/a> (highly recommended)<\/li>\n\n\n\n<li>Email us at <a href=\"mailto:contact@litextension.com\">contact@litextension.com<\/a><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":6779,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[1218,1354,1103,1069,1234],"class_list":["post-350","docs","type-docs","status-publish","hentry","doc_tag-connector","doc_tag-connector-error","doc_tag-contact","doc_tag-litextension","doc_tag-shoping-cart-migration"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=350"}],"version-history":[{"count":19,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/350\/revisions"}],"predecessor-version":[{"id":7595,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/350\/revisions\/7595"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/6779"}],"next":[{"title":"Why the product images on Target Store are displayed in the wrong size after migration?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/wrong-size-of-product-images-on-target-store-after-migration\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/4044"}],"prev":[{"title":"\"HTTP Error Code 500 Internal Server Error\", How to fix?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/http-error-code-500-internal-server-error-how-to-fix\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/326"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=350"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}