{"id":236,"date":"2018-07-23T09:17:33","date_gmt":"2018-07-23T09:17:33","guid":{"rendered":"https:\/\/192.168.100.222\/litextension_site3\/faq\/docs\/general-questions\/i-keep-getting-the-can-not-reach-connector-message-what-should-i-do\/"},"modified":"2026-08-28T09:52:40","modified_gmt":"2026-08-28T09:52:40","slug":"cannot-reach-litextension-connector","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/cannot-reach-litextension-connector\/","title":{"rendered":"I keep getting the \u201cCannot reach connector\u201d message, what should I do?"},"content":{"rendered":"<p>This message can happen for a few different reasons:<\/p>\n<ul>\n<li>The Agent CURL function in your source code isn&#8217;t receiving a response from your Target server.<\/li>\n<li>Your Source Store&#8217;s hosting is blocking your Target Store&#8217;s server, or vice versa.<\/li>\n<li>There&#8217;s an error in the Connector file itself.<\/li>\n<li>The Source URL was entered incorrectly during Step 1 of your migration setup.<\/li>\n<li>Your Source Store&#8217;s server or hosting doesn&#8217;t allow sending GET requests.<\/li>\n<\/ul>\n<p>How to fix this issue:<\/p>\n<ul>\n<li>If the issue is related to the Agent CURL function, you can edit or remove the Agent in your source code&#8217;s data-retrieval function.<\/li>\n<li>If it&#8217;s a hosting or server restriction, ask your hosting provider to check and adjust their settings accordingly.<\/li>\n<li>If you&#8217;re unsure what&#8217;s causing it, please reach out to our Support Agents for assistance.<\/li>\n<\/ul>\n<p>For other questions or inquiries, please contact us via live chat or email us at <strong>litextension@support.litextension.com<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6779,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[1218,475,1069],"class_list":["post-236","docs","type-docs","status-publish","hentry","doc_tag-connector","doc_tag-data-migration","doc_tag-litextension"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=236"}],"version-history":[{"count":13,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/236\/revisions"}],"predecessor-version":[{"id":7857,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/236\/revisions\/7857"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/6779"}],"next":[{"title":"I keep getting the \u201cCart type is not correct\u201d message, what should I do?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/shopping-cart-migration-cart-type-not-correct-message\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/238"}],"prev":[{"title":"I keep getting the \"Cannot reach database from source\/target connector\" message, what should I do?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/cannot-reach-database-from-source-target-connector\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/4557"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=236"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}