{"id":236,"date":"2018-07-23T09:17:33","date_gmt":"2018-07-23T09:17:33","guid":{"rendered":"https:\/\/192.168.100.222\/litextension_site3\/faq\/docs\/general-questions\/i-keep-getting-the-can-not-reach-connector-message-what-should-i-do\/"},"modified":"2024-12-27T07:20:58","modified_gmt":"2024-12-27T07:20:58","slug":"cannot-reach-litextension-connector","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/cannot-reach-litextension-connector\/","title":{"rendered":"I keep getting the \u201cCannot reach connector\u201d message, what should I do?"},"content":{"rendered":"<p>How to reach LitExtension Connector?<\/p>\n<p>&nbsp;<\/p>\n<h4>Problem<\/h4>\n<div class=\"entry-content\">\n<p>I have installed connector successfully and getting message \u201cConnector installed\u201d already but it shown &#8220;Cannot reach connector&#8221; in the step 1.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h4>Cause<\/h4>\n<ul>\n<li>Agent CURL in source code can not receive response from Target server.<\/li>\n<li>Source store hosting is blocking Target store Server or\u00a0vice versa.<\/li>\n<li>Error Connector file.<\/li>\n<li>Input wrong Source URL at the Step 1.<\/li>\n<li>Source store server\/hosting does not allow sending the GET request.<\/li>\n<\/ul>\n<h4><\/h4>\n<h4>How to fix<\/h4>\n<ul>\n<li>Edit or remove Agent in getting data function in the source code.<\/li>\n<li>Ask hosting provider to check.<\/li>\n<li>We will fix it for you for free.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Visit our <a href=\"https:\/\/blog.litextension.com\/\" target=\"_blank\" rel=\"noopener\">Blog<\/a> to get more useful information!<\/p>\n<p>&nbsp;<\/p>\n<p>In case you have any other questions, please reach out to us via:<\/p>\n<ul>\n<li><a href=\"https:\/\/litextension.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Flitextension.zendesk.com%2Fhc%2Fen-us%2Frequests\" target=\"_blank\" rel=\"noopener\">Ticket system<\/a> (highly recommended)<\/li>\n<li>Email: contact@litextension.com<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6779,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[1218,475,1069],"class_list":["post-236","docs","type-docs","status-publish","hentry","doc_tag-connector","doc_tag-data-migration","doc_tag-litextension"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=236"}],"version-history":[{"count":12,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/236\/revisions"}],"predecessor-version":[{"id":5046,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/236\/revisions\/5046"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/6779"}],"next":[{"title":"I keep getting the \u201cCart type is not correct\u201d message, what should I do?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/shopping-cart-migration-cart-type-not-correct-message\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/238"}],"prev":[{"title":"I keep getting the \"Cannot reach database from source\/target connector\" message, what should I do?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/common-migration-errors\/cannot-reach-database-from-source-target-connector\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/4557"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=236"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}