{"id":1136,"date":"2019-04-22T17:21:02","date_gmt":"2019-04-22T17:21:02","guid":{"rendered":"https:\/\/litextension.com\/faq\/?post_type=docs&#038;p=1136"},"modified":"2026-08-28T06:19:32","modified_gmt":"2026-08-28T06:19:32","slug":"meet-issues-demo-migration-fix","status":"publish","type":"docs","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/demo-migration\/meet-issues-demo-migration-fix\/","title":{"rendered":"I meet issues during Demo migration. How to fix?"},"content":{"rendered":"<p>Demo migration issues usually fall into a few common categories; here&#8217;s how to troubleshoot each:<\/p>\n<h3><strong>1. No &#8220;Connector Installed&#8221; message<\/strong><\/h3>\n<p>If you don&#8217;t see this confirmation when accessing your connector URL, check for these common causes:<\/p>\n<ul>\n<li>The le_connector folder wasn&#8217;t uploaded to your store&#8217;s root directory. Use an FTP client like FileZilla to verify its location.<\/li>\n<li>The folder or Connector file doesn&#8217;t have the correct permissions. Set the numeric value to 755 via your FTP client.<\/li>\n<li>Your server runs on Nginx, which often blocks PHP files by default and needs a configuration update to allow the Connector to run.<\/li>\n<li>Your server or hosting cache (often OpCache) is delaying recognition of the newly uploaded Connector files. Try temporarily disabling the cache with your hosting provider&#8217;s help.<\/li>\n<\/ul>\n<h3><strong>2. &#8220;Cannot reach connector&#8221; message<\/strong><\/h3>\n<p>If the Connector installed successfully but shows this error, it&#8217;s usually because:<\/p>\n<ul>\n<li>Your Source or Target Store is blocking LitExtension&#8217;s servers. Contact your hosting provider to whitelist our server IPs or temporarily disable the firewall.<\/li>\n<li>Your server is configured to block migration bots. Ask your hosting provider to adjust these bot or spam protection settings to allow LitExtension.<\/li>\n<\/ul>\n<h3><strong>3. Migration process stops unexpectedly<\/strong><\/h3>\n<p>This is often caused by a tool-side issue or your server restricting POST\/GET data length, which can block requests sent to or from the Connector. Contact our Support Agents for detailed checking. If this keeps happening, our All-In-One Migration Service assigns a Personal Assistant to manage the entire process for you.<\/p>\n<h3><strong>4. Results don&#8217;t look as expected<\/strong><\/h3>\n<ul>\n<li>Check whether your Target Cart requires post-migration actions, such as regenerating thumbnails or reindexing. These steps are usually listed on your migration detail page.<\/li>\n<li>Your server or hosting may be restricting Connector operations, like downloading images. Reach out to our Support Agents for a tailored assessment.<\/li>\n<li>If your store has custom database changes, third-party plugins, or is migrating to a different platform, some data differences are expected, since custom or plugin-added data isn&#8217;t part of the default migration, and data may transform slightly to fit your Target Cart&#8217;s structure.<\/li>\n<\/ul>\n<p>If none of these resolve your issue, our Support Agents can review your specific case and guide you through the fix.<\/p>\n<p>For other questions or inquiries, please contact our Support Agents via live chat or email us at <strong>litextension@support.litextension.com<\/strong>.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1667,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_tag":[1218,475,1220,4177,1219,1221],"class_list":["post-1136","docs","type-docs","status-publish","hentry","doc_tag-connector","doc_tag-data-migration","doc_tag-install-connector","doc_tag-issues-during-demo-migration","doc_tag-litextension-connector","doc_tag-shopping-cart"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/1136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/comments?post=1136"}],"version-history":[{"count":47,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/1136\/revisions"}],"predecessor-version":[{"id":7821,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/1136\/revisions\/7821"}],"up":[{"embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/1667"}],"next":[{"title":"Can I run demo migration again?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/demo-migration\/faq-2\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/6023"}],"prev":[{"title":"Why is my migrated data lost after a new demo migration?","link":"https:\/\/litextension.com\/faq\/docs\/migration-process\/demo-migration\/faq\/","href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/docs\/6017"}],"wp:attachment":[{"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/media?parent=1136"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/litextension.com\/faq\/wp-json\/wp\/v2\/doc_tag?post=1136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}