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  4. I keep getting the “Cannot reach connector” message, what should I do?

I keep getting the “Cannot reach connector” message, what should I do?

Problem

I have installed connector successfully and getting message “Connector installed” already but it shown “Cannot reach connector” in the step 1.

 

Cause

  • Agent CURL in source code can not receive response from Target server.
  • Source store hosting is blocking Target store Server or vice versa.
  • Error Connector file.
  • Input wrong Source URL at the Step 1.
  • Source store server/hosting does not allow sending the GET request.

How to fix

  • Edit or remove Agent in getting data function in the source code.
  • Ask hosting provider to check.
  • We will fix it for you for free, please Contact Us for further assistance

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