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  5. Do you provide any support? What is your response time?

Do you provide any support? What is your response time?

Business Hours (UTC+7)

  • Phone Support (For Sales Department): 24/5
  • Live Chat Support (For Sales Department): 24/5
  • Technical Support (Ticket and Email): From 08:00 to 18:00, Monday- Friday

Note: We are working on business days only, excluding National Holidays and weekends. Non-working day will be announced in our Social Chanels and Live Chat System.

 

Response period guarantee

  • 24 hours with Basic Migration Service
  • 12 hours with All-In-One Migration Service

 

Read more: Customer Support Commitment 

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