Customer Service Commitment

What is Migration Service

Migration Service is a service helping you to migrate products, customers, orders, categories and other data from one cart to another. The process can be performed via LitExtension app at https://cm.litextension.com.

After purchasing migration service, you will set up cart and other required steps to run full migration on your own, with clear migration guide provided.

 

What is All-In-One Migration Service (AIO Migration Service)

LitExtension All-In-One Migration service is the full service which our data experts will take care your data migration process from the beginning to the end, including all potential matters possibly arising in your migration process. The service is one-time payment, and doesn’t charge you periodically. You will receive full support without paying extra for hours to get assistance service.

If you don’t have much time or technical skills enough to deal with your data migration process or you simply want data migration expert take care of migration work, The All-In-One Migration Service is the best choice for you. All you need to do is providing us your source and target cart’s credential, the LitExtension will do the rest for you.

 

Customer Service Commitment

Description
Basic Migration Service
AIO Migration Service
Technical Support

Technical Support includes answering questions related to our service, bug/error fixing caused by our Service.

Yes Yes
Personal Support Assistant

Any time you request, Personal Support Assistant is available and give you answer via Live Chat/Email/Ticket  for any question and regular update on Migration process

Not Available Yes
Technical Support method

The ways we support you after purchasing. 

Note: We do not support via Facebook, LinkedIn, Twitter

Email, Ticket Live Chat, Email, Ticket
Response period guarantee

The maximum period of time we have to give you reasonable response

 

24 hours 12 hours
Business Hours (UTC+7)

  • Phone Support (For Sales Department): 24/5
  • Live Chat Support (For Sales Department): 24/5
  • Technical Support (Ticket and Email): From 08:00 to 18:00, Monday- Friday

Note: We are working on business days only, excluding National Holidays and weekends. Non-working day will be announced in our Social Chanels and Live Chat System.

Require additional investigations 

Need further investigation to successfully migrate all necessary fields and information from old site to new one, such as checking custom fields, server/hosting issues, etc

Response period guarantee (UTC+7)

 

 

2 business days

 

 

12 hours

 

If you have any question please do not hesitate Contact Us for further assistant.