If you feel unpleasant with any services we provide, you could give us your feedback directly so that we can find out whether it is our mistakes or just a misunderstanding between two sides. Whatever the problems are, we will try to sort them out with a view to bringing the best services to our customers. Please tell us when any problem arises. We are always willing to receive your feedback to improve our services.
LitExtension has in place a Customer Complaints Procedure, to ensure that all complaints are investigated thoroughly, fairly and in confidence. Please click here to send us your complaint.
We are committed to bringing you the best quality which is possible in our capability. Hopefully, the services provided by LitExtension can fulfill your needs in the most comfortable, courteous, and productive way.
However, it is inevitable that the customers may feel disappointed with the level of services received sometimes. If you have a problem, feel free to directly send us any feedback of what you have been dealing with. We are always available to help you straight it away. If things go wrong, we would like to support you in resolving it instantly, so please tell us when a question occurs. Click here to send us your complaint.
Normally, we reply to your ticket in less than 24 hours after your ticket is submitted (except Saturday, Sunday and holidays). Late responses can be caused by the following reasons:
If you have got no response in over 24 hours since you submitted a ticket and this issue is not due to the reason #2, please send us an email to email@example.com. We will check our system and contact you soon.
Data is considered a primary asset and as such must be protected in a manner commensurate to its value. Data security is necessary for today’s environment because data processing represents a concentration of valuable assets in the form of information, equipment, and personal. The main objective of this policy is to ensure that data is protected in all of its forms, on all media, during all phases of its life cycle. Please click here for further details
There are several ways available for you to easily get LitExtension support:
When you need to support, please provide LitExtension with the following information on the Contact Form:
Our technical support team is going to check and reply as soon as possible.
Do not worry if the migration service doesn’t work. Our support team is always available to help you. If the migration service does not work as you expect, LitExtension provides a full refund within 30 days in case there are any major technical issues with migrated data.
To get the Invoice, you can directly log-in at LitExtension by your registered email and go to “My Profile” then “Billing” and select the order you are looking for. Now please click to “Print Order”, you can print directly or save as PDF.