Complaints of Service

We are committed to providing you with the highest possible standard of service in our power. We aim to ensure that the services we provide to you fully meet your needs and expectations and are delivered in a friendly, courteous and efficient manner. However, we accept that on occasion you may feel dissatisfied with the levels of service provision and delivery you have received.

If you feel that you have an issue with the service received, you have the right to complain directly to the individual or section you have been dealing with, where we would hope that any problems can be resolved. We would like to help you straight away if things go wrong , so please tell us when a problem arises. LitExtension has in place a Customer Complaints Procedure, to ensure that all complaints are investigated thoroughly, fairly and in confidence.