{"id":85061,"date":"2025-07-07T04:06:20","date_gmt":"2025-07-07T08:06:20","guid":{"rendered":"https:\/\/litextension.com\/blog\/?p=85061"},"modified":"2025-07-07T04:13:09","modified_gmt":"2025-07-07T08:13:09","slug":"salesforce-order-management","status":"publish","type":"post","link":"https:\/\/litextension.com\/blog\/salesforce-order-management\/","title":{"rendered":"Salesforce Order Management &#8211; All You Need to Know in 2026"},"content":{"rendered":"<p>Managing orders quickly and accurately on Salesforce is more important than ever since customers nowadays expect fast deliveries, smooth returns, and clear updates. This is where <em><strong>Salesforce Order Management<\/strong><\/em> (SOM) can make a big difference. From the moment a customer clicks \u201cbuy\u201d to the final delivery, this system keeps everything connected. It supports real-time updates, multiple sales channels, and even returns or refunds.<\/p>\n<p>In this article, let's learn everything you need to know about order management in Salesforce, including:<\/p>\n<ul>\n<li><a href=\"https:\/\/litextension.com\/blog\/salesforce-order-management\/#what-is-salesforce-order-management-system\">What is Salesforce Order Management system<\/a><\/li>\n<li><a href=\"https:\/\/litextension.com\/blog\/salesforce-order-management\/#the-benefits-of-salesforce-order-management\">Key benefits that you can expect from this system<\/a><\/li>\n<li><a href=\"https:\/\/litextension.com\/blog\/salesforce-order-management\/#how-much-does-salesforce-order-management-system-cost\">How much does the SOM cost<\/a><\/li>\n<li><a href=\"https:\/\/litextension.com\/blog\/salesforce-order-management\/#salesforce-order-management-implementation-guide\">How to implement Salesforce Order Management<\/a><\/li>\n<\/ul>\n<p>We believe that whether you are new to Salesforce or looking to upgrade your system, this guide will give you a complete overview.<\/p>\n<hr \/>\n<h2>What is Salesforce Order Management System?<\/h2>\n<p><a href=\"https:\/\/www.salesforce.com\/commerce\/order-management\/\" target=\"_blank\" rel=\"nofollow noopener\">Salesforce Order Management System<\/a> is a powerful, cloud-based platform designed to manage and automate the entire order lifecycle, from the moment a customer places an order to final delivery, and even through returns or exchanges. It is part of the broader Salesforce ecosystem, which means it integrates smoothly with tools like <a href=\"https:\/\/litextension.com\/blog\/salesforce-reviews\/\" target=\"_blank\" rel=\"noopener\">Commerce Cloud<\/a>, Service Cloud, and the Salesforce CRM, providing a seamless experience across sales, service, and fulfillment operations.<\/p>\n<figure id=\"attachment_85063\" aria-describedby=\"caption-attachment-85063\" style=\"width: 1904px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-85063\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-website.webp\" alt=\"Salesforce Order Management website\" width=\"1904\" height=\"958\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-website.webp 1904w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-website-300x151.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-website-1024x515.webp 1024w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-website-768x386.webp 768w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-website-1536x773.webp 1536w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-website-360x180.webp 360w\" sizes=\"(max-width: 1904px) 100vw, 1904px\" \/><figcaption id=\"caption-attachment-85063\" class=\"wp-caption-text\">Salesforce Order Management website<\/figcaption><\/figure>\n<p>At its core, this system helps businesses track and process orders more efficiently. It brings together data from multiple channels, online stores, mobile apps, retail locations, and marketplaces into one unified view. With real-time visibility into inventory, payment status, shipping updates, and customer communication, companies can deliver faster, reduce errors, and provide better service.<\/p>\n<figure id=\"attachment_85064\" aria-describedby=\"caption-attachment-85064\" style=\"width: 1000px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-85064\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-lifecycle.webp\" alt=\"The order management lifecycle\" width=\"1000\" height=\"591\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-lifecycle.webp 1000w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-lifecycle-300x177.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-lifecycle-768x454.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption id=\"caption-attachment-85064\" class=\"wp-caption-text\">The order management lifecycle<\/figcaption><\/figure>\n<p>Thanks to its flexibility, Salesforce Order Management supports complex workflows, including split shipments, partial fulfillments, and multi-location routing for B2C, B2B, or D2C businesses. It enables organizations to respond quickly to customer demands while keeping backend operations running smoothly. By using automation and intelligent order routing, businesses can scale their fulfillment operations and improve customer satisfaction at the same time.<\/p>\n<hr \/>\n<h2>The Benefits of Salesforce Order Management<\/h2>\n<h3>Simplified complex order routing<\/h3>\n<p>Managing order routing can be difficult, especially when dealing with multiple warehouses, stores, or fulfillment centers. Salesforce Order Management makes this process easier by using automation and smart rules to handle even the most complex routing needs.<\/p>\n<p>With Salesforce, businesses can set up custom routing logic based on factors like inventory location, shipping speed, product type, or customer priority. The system automatically chooses the best fulfillment option, whether it means shipping from the closest warehouse, splitting an order across locations, or holding it for complete delivery. This reduces delays and helps keep promises to customers.<\/p>\n<figure id=\"attachment_85066\" aria-describedby=\"caption-attachment-85066\" style=\"width: 1600px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-85066\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-automation.webp\" alt=\"Salesforce order managment automation\" width=\"1600\" height=\"765\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-automation.webp 1600w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-automation-300x143.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-automation-1024x490.webp 1024w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-automation-768x367.webp 768w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-automation-1536x734.webp 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption id=\"caption-attachment-85066\" class=\"wp-caption-text\">Salesforce order management automation<\/figcaption><\/figure>\n<p>By simplifying complex order routing, SOM improves operational efficiency. It also reduces manual errors, saves time for fulfillment teams, and ensures that every order is processed in the most cost-effective way. As a result, businesses can scale their operations while maintaining fast and reliable delivery.<\/p>\n<h3>Faster fulfillment with real-time inventory<\/h3>\n<p>With real-time inventory, teams always know what\u2019s available, where it\u2019s located, and how fast it can be shipped. This allows the system to route orders to the best location for fast and efficient fulfillment, whether it\u2019s a warehouse, retail store, or third-party logistics partner. It also helps prevent stockouts and overselling by keeping all inventory data up to date.<\/p>\n<figure id=\"attachment_85067\" aria-describedby=\"caption-attachment-85067\" style=\"width: 957px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-85067 size-full\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-realtime-inventory-visibility-e1751599092852.webp\" alt=\"The real-time inventory visibility on Salesforce\" width=\"957\" height=\"921\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-realtime-inventory-visibility-e1751599092852.webp 957w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-realtime-inventory-visibility-e1751599092852-300x289.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-realtime-inventory-visibility-e1751599092852-768x739.webp 768w\" sizes=\"(max-width: 957px) 100vw, 957px\" \/><figcaption id=\"caption-attachment-85067\" class=\"wp-caption-text\">The real-time inventory visibility on Salesforce<\/figcaption><\/figure>\n<p>Salesforce Order Management connects inventory systems across regions and locations, ensuring that data flows smoothly between sales, service, and supply chain teams. As a result, businesses can reduce shipping times, lower fulfillment costs, and respond faster to changes in demand. Real-time inventory also improves customer trust by ensuring that products shown as \u201cin stock\u201d are actually available and ready to ship.<\/p>\n<p>By combining accurate inventory tracking with smart order routing, the system allows businesses to speed up their fulfillment process and deliver a better customer experience every time.<\/p>\n<h3>Seamless omnichannel orders<\/h3>\n<p>With the Salesforce Order Management system, businesses can connect all their sales channels into one central system. This means whether a customer places an order on a website, picks up in-store, or requests a return through a mobile app, everything is tracked in one place. It keeps order information, inventory updates, and customer data synchronized across all touchpoints.<\/p>\n<figure id=\"attachment_85068\" aria-describedby=\"caption-attachment-85068\" style=\"width: 1600px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-85068\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-centralized-order-dashboard.webp\" alt=\"Salesforce provides a centralized dashboard of all orders\" width=\"1600\" height=\"512\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-centralized-order-dashboard.webp 1600w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-centralized-order-dashboard-300x96.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-centralized-order-dashboard-1024x328.webp 1024w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-centralized-order-dashboard-768x246.webp 768w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-centralized-order-dashboard-1536x492.webp 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption id=\"caption-attachment-85068\" class=\"wp-caption-text\">Salesforce provides a centralized dashboard of all orders<\/figcaption><\/figure>\n<p>This unified approach allows for flexible fulfillment options like buy online, pick up in store (BOPIS), ship from store, or return to any location. It also helps customer service teams view and manage orders from every channel, making support faster and more effective.<\/p>\n<p>By enabling seamless omnichannel orders, Salesforce Order Management helps businesses meet rising customer expectations while keeping operations organized and efficient. This leads to better customer satisfaction, stronger loyalty, and increased sales across every channel.<\/p>\n<hr \/>\n<h2>How Much Does Salesforce Order Management System Cost?<\/h2>\n<p>Unfortunately, the Order Management Service is not included in your annual <a href=\"https:\/\/litextension.com\/blog\/salesforce-b2b-commerce-pricing\/\" target=\"_blank\" rel=\"noopener\">Salesforce Commerce Cloud pricing<\/a>. This system offers two distinguished pricing tiers, each tailored to different business needs. Rather than using a fixed monthly fee, the pricing is based on a percentage of your Gross Merchandise Value (GMV) per order, and billed annually. This model ensures that costs scale with your order volume, making it suitable for growing businesses.<\/p>\n<figure id=\"attachment_85069\" aria-describedby=\"caption-attachment-85069\" style=\"width: 1319px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-85069 size-full\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-pricing-e1751608735123.webp\" alt=\"Salesforce order management pricing\" width=\"1319\" height=\"826\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-pricing-e1751608735123.webp 1319w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-pricing-e1751608735123-300x188.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-pricing-e1751608735123-1024x641.webp 1024w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-pricing-e1751608735123-768x481.webp 768w\" sizes=\"(max-width: 1319px) 100vw, 1319px\" \/><figcaption id=\"caption-attachment-85069\" class=\"wp-caption-text\">Salesforce order management pricing<\/figcaption><\/figure>\n<p>The first tier is Order Visibility, priced at <strong>0.25% of GMV per order<\/strong>. and is designed for businesses that need basic order visibility and integration capabilities. It includes native integration with Salesforce Service Cloud, prebuilt connections with B2C and B2B Commerce platforms, and support for international localization. It also offers a 360-degree view of the customer, helping teams deliver informed service. However, it does not include full order lifecycle features such as payment processing, cancellations, returns, or distributed order management. There is also no support for omnichannel inventory in this plan.<\/p>\n<p>Meanwhile, the Growth tier, which costs <strong>1% of GMV per order<\/strong>, equips users with a full suite of advanced features. This plan is ideal for businesses that require full lifecycle order management, advanced automation, multi-location inventory, and complete lifecycle management..<\/p>\n<figure id=\"attachment_85070\" aria-describedby=\"caption-attachment-85070\" style=\"width: 1896px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-85070\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-visibility-vs-growth-plan.webp\" alt=\"Salesforce Order Management pricing: Order Visibility vs Growth\" width=\"1896\" height=\"826\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-visibility-vs-growth-plan.webp 1896w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-visibility-vs-growth-plan-300x131.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-visibility-vs-growth-plan-1024x446.webp 1024w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-visibility-vs-growth-plan-768x335.webp 768w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/order-visibility-vs-growth-plan-1536x669.webp 1536w\" sizes=\"(max-width: 1896px) 100vw, 1896px\" \/><figcaption id=\"caption-attachment-85070\" class=\"wp-caption-text\">The main difference between the Order Visibility and Growth tiers<\/figcaption><\/figure>\n<p>It includes everything in the Order Visibility tier, plus additional features like payment and invoicing, smart order orchestration, distributed order management, and AI-powered return insights.\u00a0This plan also supports omnichannel inventory visibility across up to 500 locations, making it a strong fit for retailers and brands with complex fulfillment needs. Additional tools like Lightning Flow for prebuilt workflows, API access, and custom integrations allow businesses to tailor the system to their specific operations.<\/p>\n<p>For both plans, Salesforce requires direct contact for setup and pricing details. This allows Salesforce to tailor the solution to your specific industry, size, and technical requirements.<\/p>\n<hr \/>\n<h2>Salesforce Order Management Implementation Guide<\/h2>\n<p>Now that we have a clear understanding of what Salesforce Order Management is and its key benefits, let's explore how to integrate this system into your online store. Generally, Salesforce Order Management implementation consists of six steps, but the details might vary depending on your business type.<\/p>\n<figure id=\"attachment_85071\" aria-describedby=\"caption-attachment-85071\" style=\"width: 1536px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-85071\" src=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-implementation-guide.webp\" alt=\"Salesforce Order Management implementaion steps\" width=\"1536\" height=\"1152\" srcset=\"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-implementation-guide.webp 1536w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-implementation-guide-300x225.webp 300w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-implementation-guide-1024x768.webp 1024w, https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-implementation-guide-768x576.webp 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/><figcaption id=\"caption-attachment-85071\" class=\"wp-caption-text\">Salesforce Order Management implementation steps<\/figcaption><\/figure>\n<p>Below is a structured guide to help you through this process.<\/p>\n<p><strong>Step 1. Prepare your organization for the implementation<\/strong><\/p>\n<ul>\n<li>Enable the Lightning Experience to use the Order Management features.<\/li>\n<li>Purchase and activate the SOM license.<\/li>\n<li>Make sure you enable these Admin Settings options:\n<ul>\n<li>Orders<\/li>\n<li>Negative Quantity<\/li>\n<li>Zero Quantity<\/li>\n<li>Enhanced Commerce Orders<\/li>\n<li>Order Events<\/li>\n<\/ul>\n<\/li>\n<li>Active Order Management on your Setup admin dashboard.<\/li>\n<li>(Optional) Enable person accounts using the Commerce Setup Assistant or manually.<\/li>\n<li>(Optional) Enable multicurrency.<\/li>\n<\/ul>\n<p><strong>Step 2. Configure Order Management<\/strong><\/p>\n<p>Configure the following features and flows of Order Management.<\/p>\n<ul>\n<li>Return reasons<\/li>\n<li>Return and rejection reasons for return merchandise authorization<\/li>\n<li>Gross tax display<\/li>\n<\/ul>\n<p><strong>Step 3. Configure payment processing<\/strong><\/p>\n<p>To authorize the Salesforce Order Management system to handle payments and capture refunds, it's important to integrate your payment processor. Below, let's take a quick look at how to configure this setting manually or using Salesforce Payments.<\/p>\n<p><strong>3.1 Manually configure a payment gateway<\/strong><\/p>\n<ol>\n<li>Create a payment gateway adapter class using the Salesforce APEX connector framework.<\/li>\n<li>Create a payment gateway provider record that points to the adapter class that you created.<\/li>\n<li>In Setup, define a named credential that contains the gateway provider\u2019s authentication and login information. The adapter class callout definition calls the named credential.<\/li>\n<li>To link the payment gateway provider record and the named credential, create a payment gateway record.<\/li>\n<\/ol>\n<p><strong>3.2 Integrate with Salesforce Payments<\/strong><\/p>\n<p>If you are using Salesforce Payments, you can configure this setting to enable payment via credit cards, digital wallets, and non-card options such as SEPA and iDEAL.<\/p>\n<p><strong>Step 4. Configure access and permission<\/strong><\/p>\n<p>If you want to assign your teammates to the Salesforce Order Management system, you'll need to grant them the following permissions set:<\/p>\n<div class=\"wptb-table-container wptb-table-85075\"><div class=\"wptb-table-container-matrix\" id=\"wptb-table-id-85075\" data-wptb-version=\"1.4.10\" data-wptb-pro-status=\"false\"><table class=\"wptb-preview-table wptb-element-main-table_setting-85075\" data-reconstraction=\"1\" style=\"border: 1px solid rgb(209, 209, 209);\" data-wptb-table-tds-sum-max-width=\"353\" data-wptb-cells-width-auto-count=\"1\" data-wptb-horizontal-scroll-status=\"false\" data-wptb-extra-styles=\"LyogRW50ZXIgeW91ciBjdXN0b20gQ1NTIHJ1bGVzIGhlcmUgKi8=\" role=\"table\" data-table-columns=\"2\"><tbody><tr class=\"wptb-row\"><td class=\"wptb-cell\" data-y-index=\"0\" data-x-index=\"0\" style=\"border: 1px solid rgb(209, 209, 209); width: 190px;\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-597\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p style=\"text-align: center;\"><strong>Permission Sets<\/strong><\/p><\/div><\/div><\/td><td class=\"wptb-cell\" data-y-index=\"0\" data-x-index=\"1\" style=\"border: 1px solid rgb(209, 209, 209);\" data-wptb-css-td-auto-width=\"true\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-598\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p style=\"text-align: center;\"><strong>Description<\/strong><\/p><\/div><\/div><\/td><\/tr><tr class=\"wptb-row\" style=\"--hover-bg-color: undefined;\"><td class=\"wptb-cell\" data-y-index=\"1\" data-x-index=\"0\" style=\"border: 1px solid rgb(209, 209, 209); width: 190px;\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-599\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Order Management Operations Manager (Growth only)<\/p><\/div><\/div><\/td><td class=\"wptb-cell\" data-y-index=\"1\" data-x-index=\"1\" style=\"border: 1px solid rgb(209, 209, 209);\" data-wptb-css-td-auto-width=\"true\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-600\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Ability to manage day-to-day Order Management processes.<br>Limited ability to modify open fulfillment orders.<\/p><\/div><\/div><\/td><\/tr><tr class=\"wptb-row\" style=\"--hover-bg-color: undefined;\"><td class=\"wptb-cell\" data-y-index=\"2\" data-x-index=\"0\" style=\"border: 1px solid rgb(209, 209, 209); width: 190px;\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-601\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Order Management Agent (Growth only) <\/p><\/div><\/div><\/td><td class=\"wptb-cell\" data-y-index=\"2\" data-x-index=\"1\" style=\"border: 1px solid rgb(209, 209, 209);\" data-wptb-css-td-auto-width=\"true\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-602\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Standard Order Management user. Can modify an open fulfillment&nbsp;order only by advancing its status through the workflow. <\/p><\/div><\/div><\/td><\/tr><tr class=\"wptb-row\" style=\"--hover-bg-color: undefined;\"><td class=\"wptb-cell\" data-y-index=\"3\" data-x-index=\"0\" style=\"border: 1px solid rgb(209, 209, 209); width: 190px;\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-603\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\"><p>Order Management Store Associate (Growth only)<\/p><\/div><\/div><\/td><td class=\"wptb-cell\" data-y-index=\"3\" data-x-index=\"1\" style=\"border: 1px solid rgb(209, 209, 209);\" data-wptb-css-td-auto-width=\"true\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-604\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Limited access that allows an in-store associate to process<br>fulfillment orders.<\/p><\/div><\/div><\/td><\/tr><tr class=\"wptb-row\" style=\"--hover-bg-color: undefined;\"><td class=\"wptb-cell\" data-y-index=\"4\" data-x-index=\"0\" style=\"border: 1px solid rgb(209, 209, 209); width: 190px;\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-605\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Order Management Shopper (Growth only)<\/p><\/div><\/div><\/td><td class=\"wptb-cell\" data-y-index=\"4\" data-x-index=\"1\" style=\"border: 1px solid rgb(209, 209, 209);\" data-wptb-css-td-auto-width=\"true\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-606\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Limited access for a service user to allow an external system to&nbsp;make self-service requests. <\/p><p>Read-only access to fulfillment orders.<\/p><\/div><\/div><\/td><\/tr><tr class=\"wptb-row\" style=\"--hover-bg-color: undefined;\"><td class=\"wptb-cell\" data-y-index=\"5\" data-x-index=\"0\" style=\"border: 1px solid rgb(209, 209, 209); width: 190px;\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-607\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Order Management 1Commerce User (Connected Commerce)<\/p><\/div><\/div><\/td><td class=\"wptb-cell\" data-y-index=\"5\" data-x-index=\"1\" style=\"border: 1px solid rgb(209, 209, 209);\" data-wptb-css-td-auto-width=\"true\"><div class=\"wptb-text-container wptb-ph-element wptb-element-text-608 edit-active\" style=\"color: rgb(0, 0, 0); font-size: 15px;\"><div class=\"\" style=\"position: relative;\"><p>Ability to manage day-to-day Order Management processes, such&nbsp;as canceling, fulfilling, or returning items. <\/p><\/div><\/div><\/td><\/tr><\/tbody><\/table>\n<\/div><\/div>\n\n<p><strong>Step 5. Connect to your B2C\/B2B Commerce<\/strong><\/p>\n<p>At this step, if you are using the B2C Commerce version, you'll need to connect it to the Order Management system. This connection allows Order Management to receive orders from B2C Commerce and access product and pricing data to create and update orders.<\/p>\n<p>On the other hand, if you are on the B2B or D2C Commerce version, you'll need to install the Commerce Order Routing flow to manage fulfillment.<\/p>\n<p><strong>Step 6. Import historical data<\/strong><\/p>\n<p>After you start using Salesforce Order Management, you can <a href=\"https:\/\/developer.salesforce.com\/docs\/atlas.en-us.256.0.order_management_developer_guide_html.meta\/order_management_developer_guide_html\/order_management_import_data.htm\" target=\"_blank\" rel=\"nofollow noopener\">import past order data<\/a> from a legacy system for reference.<\/p>\n<hr \/>\n<h2>Salesforce Order Management &#8211; FAQs<\/h2>\n<div id=\"rank-math-rich-snippet-wrapper\"><div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-1\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Does Salesforce have an order management system?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, Salesforce offers a robust cloud-based Order Management System (OMS). Salesforce Order Management helps businesses track and manage customer orders from checkout to delivery, including returns, cancellations, and customer service workflows. It supports both B2C and B2B operations with features like inventory visibility, smart order routing, and automation.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-2\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What is the difference between OMS and CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CRM (Customer Relationship Management) focuses on managing customer interactions, sales, service, and marketing activities. It helps businesses build strong customer relationships and track leads, opportunities, and support cases.<br \/>\nOn the other hand, an OMS (Order Management System) is focused specifically on managing the order lifecycle. While a CRM tracks customer data, the OMS tracks the status of orders, shipments, inventory, payments, and returns.<br \/>\nIn Salesforce, the two systems work together: CRM captures the customer, and OMS handles the order.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-3\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What is OM in Salesforce?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>In Salesforce, OM stands for Order Management. It refers to the system used to process, fulfill, and manage customer orders. Salesforce OM is integrated with other Salesforce products, allowing users to manage sales orders, inventory, payments, shipping, and service requests all in one place. It streamlines backend operations while maintaining a consistent customer experience across channels.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-4\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How do orders work in Salesforce?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Orders in Salesforce are records that capture key details about customer purchases, such as products ordered, quantities, pricing, shipping methods, and fulfillment status. With Salesforce Order Management enabled, orders flow from ecommerce platforms (like B2C Commerce Cloud) into the Salesforce platform, where they are automatically routed, fulfilled, and updated in real time. Businesses can also manage changes, cancellations, and returns directly from the order record, all while keeping customer service teams informed through integrated dashboards and workflows.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<hr \/>\n<h2>Final Words<\/h2>\n<p>In conclusion, Salesforce Order Management offers a powerful and flexible solution for businesses that need to manage orders across multiple channels with speed, accuracy, and visibility. Whether you're operating in B2C, B2B, or D2C commerce, this system can streamline your order lifecycle, from checkout through fulfillment to returns, while connecting smoothly with the rest of the Salesforce ecosystem.<\/p>\n<p>If you like this article and want to explore more about Salesforce, here are some additional resources for you:<\/p>\n<ul>\n<li><a href=\"https:\/\/litextension.com\/blog\/how-to-use-salesforce-commerce\/\" target=\"_blank\" rel=\"noopener\">The Ultimate Guide on How to Use Salesforce Commerce<\/a><\/li>\n<li><a href=\"https:\/\/litextension.com\/blog\/shopify-vs-salesforce-commerce-cloud\/\" target=\"_blank\" rel=\"noopener\">Shopify vs Salesforce Commerce Cloud: Which To Choose<\/a><\/li>\n<li><a href=\"https:\/\/litextension.com\/blog\/bigcommerce-vs-salesforce-commerce-cloud\/\" target=\"_blank\" rel=\"noopener\">BigCommerce vs Salesforce Commerce Cloud Comparison<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Managing orders quickly and accurately on Salesforce is more important than ever since customers nowadays expect fast deliveries, smooth returns, and clear updates. This is where Salesforce Order Management (SOM) can make a big difference. From the moment a customer clicks \u201cbuy\u201d to the final delivery, this system keeps everything connected. It supports real-time updates, [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":85062,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","ub_ctt_via":"","inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[]},"categories":[16620],"tags":[],"table_tags":[],"featured_image_src":"https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management.webp","author_info":{"display_name":"Ani Duong","author_link":"https:\/\/litextension.com\/blog\/author\/aniduong\/"},"tpgb_featured_images":{"full":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management.webp",1552,1024,false],"tp-image-grid":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-700x700.webp",700,700,true],"thumbnail":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-150x150.webp",150,150,true],"medium":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-300x198.webp",300,198,true],"medium_large":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-768x507.webp",768,507,true],"large":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-1024x676.webp",1024,676,true],"default":"https:\/\/litextension.com\/blog\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"Jul, 2025","category_list":{"category":[{"term_id":16620,"name":"Ecommerce Platforms","slug":"ecommerce-platforms","term_group":0,"term_taxonomy_id":16620,"taxonomy":"category","description":"<span style=\"color: #808080\"><em>Welcome to our eCommerce platform reviews category, where you'll find expert insights on the top players in the industry. Whether you're a seasoned online seller or just getting started, our eCommerce platform reviews category is a must-read!<\/em><\/span>","parent":0,"count":412,"filter":"raw"}],"post_tag":false,"post_format":false,"table_tags":false},"author_name":"Ani Duong","author_url":"https:\/\/litextension.com\/blog\/author\/aniduong\/","author_email":"ani@litextension.com","author_website":"https:\/\/litextension.com\/blog\/author\/aniduong\/","author_description":"The newest addition to LitExtension\u2019s senior content writer team, Ani pens insightful articles covering a wide range of eCommerce platforms, from the most popular to the newly established.","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["editor"],"author_firstname":"Ani","author_lastname":"Duong","user_login":"aniduong","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a549d93546d6a2b8064c3ab81270a1b2?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a549d93546d6a2b8064c3ab81270a1b2?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a549d93546d6a2b8064c3ab81270a1b2?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/litextension.com\/blog\/ecommerce-platforms\/\" alt=\"Ecommerce Platforms\" class=\"category-ecommerce-platforms\">Ecommerce Platforms<\/a> "},"uagb_featured_image_src":{"full":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management.webp",1552,1024,false],"thumbnail":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-150x150.webp",150,150,true],"medium":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-300x198.webp",300,198,true],"medium_large":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-768x507.webp",768,507,true],"large":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-1024x676.webp",1024,676,true],"1536x1536":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-1536x1013.webp",1536,1013,true],"2048x2048":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management.webp",1552,1024,false],"tp-image-grid":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-700x700.webp",700,700,true],"jnews-360x180":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-360x180.webp",360,180,true],"jnews-750x375":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-750x375.webp",750,375,true],"jnews-1140x570":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-1140x570.webp",1140,570,true],"jnews-120x86":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-120x86.webp",120,86,true],"jnews-350x250":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-350x250.webp",350,250,true],"jnews-750x536":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-750x536.webp",750,536,true],"jnews-1140x815":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-1140x815.webp",1140,815,true],"jnews-360x504":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-360x504.webp",360,504,true],"jnews-75x75":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-75x75.webp",75,75,true],"jnews-350x350":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management-350x350.webp",350,350,true],"jnews-featured-750":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management.webp",750,495,false],"jnews-featured-1140":["https:\/\/litextension.com\/blog\/wp-content\/uploads\/2025\/07\/salesforce-order-management.webp",1140,752,false]},"uagb_author_info":{"display_name":"Ani Duong","author_link":"https:\/\/litextension.com\/blog\/author\/aniduong\/"},"uagb_comment_info":0,"uagb_excerpt":"Managing orders quickly and accurately on Salesforce is more important than ever since customers nowadays expect fast deliveries, smooth returns, and clear updates. This is where Salesforce Order Management (SOM) can make a big difference. From the moment a customer clicks \u201cbuy\u201d to the final delivery, this system keeps everything connected. 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