Product Policy

Download

All products are available for download once your payment has been accepted and verified. If you are unable to download a product please check the status of your payment via your payment processor interface. 

 

Upgrade

We upgrade and improve our products on a timely basis. We offer Lifetime Upgrade for Free for all products. LitExtension reserves the right to determine which products will be updated and when or to discontinue product updates. 

 

Migration Tool License

The migration tool license applies for 1 source store URL only

 

Email Address

Your e-mail address must be valid as it will be used for communication purposes. It is strongly recommended to use the e-mail address associated with your company. Free emails can be used for the registration and checkout process, but orders placed using free email addresses will be checked more thoroughly and may take longer for activation as a result.

 

Refund

To guarantee your protection we offer 30-days money back guarantee, with details explained below:

- For Migration Tools: If the tool does not work for your case by following our setup instructions, or it does not live up to what has been advertised, we will refund with full amount within 30 days. The following cases are not eligible for refund:

  • You did not follow our Installation/User Guide which cause the tool fails to work. 
  • You have no clear evidence that the tool fails to work.
  • You want extra features/functionalities which the tool does not have.
  • Your source store has been configured to prevent the connector to work.
  • Your target store has been tweaked or installed with custom modules which prevent the migration module to work properly.

 Instead, we provide support to resolve all such situations, please just feel free Contact Us

For Migration Services: We always assure that when you purchase our Assistant Service / All-In-One Migration Service / CSV Data Migration / DB Dump Migration / Customization Service, we will cover all steps of setting up a product and eliminate all problems that may occur in the process of installation. We guarantee refund if fails.

For Migration Plugins: SEO plugins, Password Plugins and Custom Plugins. These plugins are customised to fit each migration case, therefore they can not be refunded once have been created.

 To request a refund please Submit A Request containing your Order ID. 

 

Migration Assistant / All-In-One Migration Service Steps

We would like to provide steps for Migration Assistant Service / All-In-One Migration Service

1. Required credentials: Usually you will need to provide us the following information:

  • Source store FTP, URL and Admin account access
  • Target store FTP, Admin account and Backend URL

In case your server need to be configured for allowing the migration tool to work, we will let you know in details.

2. Data migration will be carried on within 24 hours since we got all necessary information from you. We process in our working hours, 8:00 - 18:00 Monday to Friday  (GMT+7). In case you really need this, please contact us.

We only install the migration tool and process on your data, in details:

  • Source store: read-only queries, it wont affect your source store files, data, configuration, operation and speed.
  • Target store: write and update queries. It won’t affect your target store files, none related data and configuration.

We will let you know when migration is under progress, and during this please do not change your files, data and configuration on your Target store or it will results in migration failure.

After migration is done, we will check and perform post-migration tasks, such as:

  • Clearing cache
  • Reindexing
  • Regenerate image thumbnails

If any of these can not be done from our side due to your server configuration or limited execution time. We will have the guide for you to do it on your side.

 

Product Support Scope

We offer 1 YEAR FREE SUPPORT for all paid migration tools until you are 100% satisfied. 

The following services are NOT covered by the 01 year support free option:

  • Compatibility check between Magento and other software packages;
  • Integration of the purchased products;
  • Error correction caused during buyer installation;
  • Error correction caused during buyer software upgrade;
  • Modules customization;
  • Product integration troubleshooting;
  • Magento performance optimization and tuning;
  • Third-party developers consultation;
  • Product version update with different module.

 

Services/Customizations Support Scope

1. After purchased, service/customization projects need to start within 30 days. Customers should provide us full requirements and login credentials to start the projects. After 30 days time is up, all requests for support or modifications will be done for additional cost.
This policy applies to:
  • Migration Assistant Service
  • All in One Migration Service
  • CSV migration
  • DB dump migration
  • SEO plugins
  • Custom plugins
2. For remigration/recent data migration service, we support 2 remigrations within 30 days after our tech engineers validate the result the first full migration.
This policy applies to:
  • Migration Assistant Service
  • All in One Migration Service
 
3. If you don't request any modifications for 1 month after our tech engineers validate the result of provided services and customizations, the job is considered to be successfully performed. After 30 days time is up, all requests for support or modifications will be done for additional cost.
This policy applies to:
  • Migration Assistant Service
  • All in One Migration Service
  • Custom Fields plugin
  • SEO plugin
  • Other migration tweakings/customizations. 

 

Free Installation

We can offer Free Installation at some period of time to support and encourage customer to buy our products, normally for paid extensions. During the time the offer is available, customers can get full installation service for extensions they buy from our store with the help of our technical staff, with no extra cost. The steps to do this is similar to Extensions Installation Service, please read the section above.