• What difference between All-In-One Migration Service and Data Assistant Service?

      Assistant Service  All-In-One Service

     Need purchase migration tool first 

     Yes No 

     Migration Tool Installation For Free

    Yes  Yes 

     Perform migration by LitExtension

    Yes Yes

     Support re-migration after full migration 

     Yes  Yes

     Technical Support after full migration

    Yes, Free   Yes, Free

  • I have changed on some tables of osCommerce database. Can you transfer them to Magento 2.1?

    Yes, it is possible. Our tool has a plugin called Custom Fields, it will help you to migrate as well http://litextension.com/migration-services/custom-fields-migration.html

  • What information do I need to provide LitExtension when I need to support?

    When you need to support, please provide us with the following information:

    • Order ID
    • E-mail address
    • Customer Name
    • Description your issue(s) need to support. 

  • What Payment Methods Does LitExtension Support?

    In LitExtension, you can use 4 payment methods when placing order:

    - PayPal (Paypal, Visa, Master Card, JCB, Diners)

    - Skrill (Visa, Master Card, JCB, Diners)

    - Western Union 

    - Bank Transfer (Wire Transfer)

    - Bitcoin, Ethereum 

    If you can't make payment with 3 first payment methods, you should inform us via contact@litextension.com or on live chat so that we can provide you bank account information for Bank Transfer payment gateway. Please download our Payment Guide here if you need further details.

  • I need the store to be at the same domain after migration?

    Yes, it is possibe. After migration you just need to change DNS to the target store. It will take a few seconds.

  • I'm not a technical expert so can you guys help me to perform migration?

    Yes, I would like to offer the All-In-One Migration Service at http://litextension.com/migration-services/all-in-one-data-migration-service.html

    This is full migration service, we will perform migration for you. You just wait and get awesome result from us. Here is what we do:

    • Install migration tool
    • Perform migration
    • After migration completed, we'll check again to ensure all data was transferred before hand-over.
    • Support re-migration for FREE (if you need) 

  • I want to migrate from A to B but not found in your store?

    If you are looking to migrate your cart which is not showing on our store at http://litextension.com, please Contact Us for further assistance!

  • Do you provide any support? What is your response time?

    We do provide 24/5 support (Monday to Friday) and Saturday morning (8:00 - 12:00 UTC+7) via Live chat,Ticket System, Email, Phone.

    You can submit a ticket without registration, however, we advise creating an account first to have the opportunity to manage your support tickets.

    Our HelpDesk offers the ability to send tickets to our support team in a secure and easy manner. In order for us to provide you with fast assistance, please fill in the corresponding fields with your account when submitting a ticket. You can expect a reply within a few hours. 

    Usually, our response time is much quicker than this, however, some tickets may require more time to be processed depending on the case and details.

    When it comes to our holidays, we will inform you through our newsletters, social networks.

  • What difference between All-In-One Migration Service and Data Assistant Service?

      Assistant Service  All-In-One Service

     Need purchase migration tool first 

     Yes No 

     Migration Tool Installation For Free

    Yes  Yes 

     Perform migration by LitExtension

    Yes Yes

     Support re-migration after full migration 

     Yes  Yes

     Technical Support after full migration

    Yes, Free   Yes, Free

  • I want to migrate from A to B but not found in your store?

    If you are looking to migrate your cart which is not showing on our store at http://litextension.com, please Contact Us for further assistance!

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