• How can I get the products after purchasing?


    When the order is completed, you will receive an email that guides you how to get the products after purchasing. Besides, you can directly log-in at LitExtension by your registered email and go to “My Account” then “My Downloadable Products” to download the items that you purchased. Please refer to the documents available on each Product Page for more details.

  • How do I know if my store has custom fields or not?

    Custom fields are fields which manually created by installing custom modules or directly modifying your database. 

    To check the custom fields in your store:

    -  You can ask your developer who built that website

    - Or please Contact Us , we will help you to check for FREE

  • I need product A but I have bought product B instead of A. What should I do?

    You should buy the product you are looking for (product B) and Email Us regarding the wrong product you have bought. We will refund product A for you immediately.

    Note: We will refuse a refund if you have used product A

  • I need the store to be at the same domain after migration

    Yes, it is possibe. After migration you just need to change DNS to the target store. It will take a few seconds

  • What do I do if your product wont work as well?

    Our support team always available to help you and if they can not we guarantee money back

  • I want to migrate from A to B but not found in your store?

    If you are looking to migrate your cart which is not showing on our store at http://litextension.com, please Contact Us for further assistance!

  • I'm not a technical expert so can you guys help me to perform migration?

    Yes, I would like to offer the All-In-One Migration Service at http://litextension.com/migration-services/all-in-one-data-migration-service.html

    This is full migration service, we will perform migration for you. You just wait and get awesome result from us. Here is what we do:

    • Install migration tool
    • Perform migration
    • After migration completed, we'll check again to ensure all data was transferred before hand-over.
    • Support re-migration for FREE (if you need) 

  • Can you migrate customers password?

    Yes, it is possible. Please visit http://litextension.com/customers-password-migration-plugins.html for further details

  • Can I increase my entity limit after purchasing?

    Yes, you can increase your entity limit after purchasing but fee required, please visit here for further details 

  • I have changed on some tables of osCommerce database. Can you transfer them to Magento 2.1?

    Yes, it is possible. Our tool has a plugin called Custom Fields, it will help you to migrate as well http://litextension.com/migration-services/custom-fields-migration.html

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