• I was redirected to Paypal/Moneybookers to fill in my information, but I don’t know whether it’s finished or not.

    You can log in to your account in LitExtension then go to “My order” to see the status of your order- complete or pending.

  • Is there any additional cost after purchasing your product?

    You don’t have to pay any additional cost after purchasing our products. However, if you want to use our customized services, the fee will be required. Also, for free products, our support will be given as the charged service.

  • Is there any way I can get discounts?

    To get discounts, please follow our promotion program which is always updated. Besides these programs, we don’t offer personal discounts. 

  • Is there difference in price between the Community Edition and Enterprise Edition?

    Ordinarily, the Enterprise Edition includes the extra fee depending on each product.

  • Is your extension/tool one-time purchase or monthly fee?

    Just purchase one time and you can use our extension/tool forever, no monthly cost.

  • What should I do if I having trouble with the payment method?

    Normally, Our store just takes you some minutes to finish the checkout process. However, in some unwanted cases, if you have trouble with payment methods, please view our Payment guide for reference.

    You also can contact us through live chat or email us at contact@litextension.com for better assistance.

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