• How can I get the products after purchasing?

    When the order is completed, you will receive an email that guides you how to get the products after purchasing. Besides, you can directly log in at LitExtension by your registered email and go to “My account” then “My downloadable products” to download the items that you purchased. Please refer to the documents available on each Product Page for more details.

  • How long does it take to get my purchased items after placing order?

    After you finish the payment, you will receive an email instructing how to download the product. You can download and use it immediately.                         

  • Why can’t I add products to cart successfully?

    If you are in this case, please contact us through ticket/ livechat and replicate the steps when making the order so that we can find out the causes and provide solutions for you.                        

  • Why can’t I find my purchased items in Downloadable products?

    Don’t be worried. Just contact us and let us know your order ID. We will find out the causes and make sure that you can download your purchased product in the shortest time.                         

  • How can I get the Invoice after purchasing?

    To download the Invoice, you can directly log in at LitExtension by your registered email and go to “My account” then “My Orders” and select the order you are looking for.

    Now please click to "Print Order", you can print directly or save as PDF.

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