• Are your products compatible with extensions/themes of other providers?

    In most cases, our products can work well with extensions / themes of other providers. If there’s any conflict, we will try our best to help you fix it until it is solved 100%.

  • How can I find out when a new version of an extension is released?

    When we release a new version of an extension, all the information about the new version will be available on our Blog. We will also send the information about extension updates and releases to the subscribers through our Newsletters. For more details of extension updates, please take a look at the ChangeLog.

  • How many stores can I use an edition of your product?

    One edition can be installed on one site (one single back end domain). If you have multiple front-end domains such as yourdomain.com or yourdomain.net but they have the same backend domain, they will still be counted as one site installation. 

  • Can I edit Migration Tool's source code?

    The code is encrypted , encrypted code doesn't require any special PHP module to run, it will work normally just like open source version. If you try to decrypt, We will not be responsible for any inaccurate results after you decrypt our product. Immediately, we will deny any support, refund for this license

  • Is it possilbe to migrate Customers Password?

    Yes, Our Migration Tools is able to migrate Customers Password from all eCommerce platforms to Magento, WooCommerce, Prestashop. Please click here for more detais

  • On how many migrations can I perform when I buy a product package?

    You can use the product on any store and perform migrations as many times as you wish

  • How can I get the products after purchasing?

    When the order is completed, you will receive an email that guides you how to get the products after purchasing. Besides, you can directly log in at LitExtension by your registered email and go to “My account” then “My downloadable products” to download the items that you purchased. Please refer to the documents available on each Product Page for more details.

  • How long does it take to get my purchased items after placing order?

    After you finish the payment, you will receive an email instructing how to download the product. You can download and use it immediately.                         

  • How can I pay for your products?

    To purchase our products, you can use 2 payment methods when placing order: Paypal, Credit Card, Skrill (Moneybooker) or Wire Transfer

    After added product and placed order, you will redirect to Paypal automatically for payment. On Paypal you can pay by your Paypal account or Credit Card (in case you dont have Paypal account)

    If you can not use Paypal, please visit our Payment Guide at http://litextension.com/docs/payment_guide.pdf , it will guide you to make payment through Skrill or Wire Transfer.

  • Is there any way I can get discounts?

    To get discounts, please follow our promotion program which is always updated. Besides these programs, we don’t offer personal discounts. 

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