Are your products compatible with extensions/themes of other providers?
In most cases, our products can work well with extensions / themes of other providers. If there’s any conflict, we will try our best to help you fix it until it is solved 100%.
Can I request trial?
Our extensions are not provided with trial versions. However, we offer 30 days money back guarantee to ensure customers’ rights and benefits. You can consider the commercial version as a 30-days trial not only without encryption but also even more stabilization.
Besides, you could test all functions thoroughly on our demo site; we are willing to clarify any concerns. In addition, not like the trial, the paid version is 100% open source and you freely customize it as your desire.
We also offer free lifetime support and updates, if you have any questions or issues, please feel free to contact us at firstname.lastname@example.org to receive the proper response.
Can I use your product’s Community version for a website using Magento Enterprise?
We release two separated versions to be compatible with each Magento edition. If you use the product’s community version for a website using Magento Enterprise, there may be errors.
How can I find out when a new version of an extension is released?
When we release a new version of an extension, all the information about the new version will be available on our Blog. We will also send the information about extension updates and releases to the subscribers through our Newsletters. For more details of extension updates, please take a look at the ChangeLog.
How many stores can I use an edition of your product?
One edition can be installed on one site (one single back end domain). If you have multiple front-end domains such as yourdomain.com or yourdomain.net but they have the same backend domain, they will still be counted as one site installation.
I installed your extension and now get the “404 not found” page in the backend. How to solve this?
If you get this problem, please do as follows:
1, Go to system-> cache management and clear cache
2, Log out from Admin Panel
3, Log in back.
When I purchase your extension, could I get the version with editable source code?
After purchasing, you will get the 100% open source edition of the product.
How and when can I download the product after purchase?
After the payment is processed you can instantly download the product from the Customer Area section. In addition, we will send you an email receipt with all order and download information, so you can check back any time in the future.