• How can I pay for your products?

    To purchase our products, you can use 2 payment methods when placing order: Paypal, Credit Card, Skrill (Moneybooker) or Wire Transfer

    After added product and placed order, you will redirect to Paypal automatically for payment. On Paypal you can pay by your Paypal account or Credit Card (in case you dont have Paypal account)

    If you can not use Paypal, please visit our Payment Guide at http://litextension.com/docs/payment_guide.pdf , it will guide you to make payment through Skrill or Wire Transfer.

  • What information do I need to provide LitExtension when I need to support?

    When you need to support, please provide us with the following information:

    • Order Number
    • E-mail address
    • Customer Name
    • Description your issue(s) need to support. 

  • Can I ask for a refund after purchasing?

    Migration Tools: If the tool does not work for your case by following our setup instructions, or it does not live up to what has been advertised, we will refund with full amount within 30 days. The following cases are not eligible for refund:

     

    • You did not follow our Installation/User Guide which cause the tool fails to work. 
    • You have no clear evidence that the tool fails to work.
    • You want extra features/functionalities which the tool does not have.
    • Your source store has been configured to prevent the connector to work.
    • Your target store has been tweaked or installed with custom modules which prevent the migration module to work properly.
    • Any extra plugins like Password, SEO, Custom field

     

    Instead, we do provide support to resolve all such situations, please just feel free to contact us

     

    Integration Tools: If the tool does not work for your case by following our setup instructions, or it does not live up to what has been advertised, we will refund with full amount within 30 days. The following cases are not eligible for refund:

     

    • You did not follow our Installation/User Guide which cause the tool fails to work. 
    • You have no clear evidence that the tool fails to work.
    • You want extra features/functionalities which the tool does not have.
    • Your server has been tweaked or installed with custom modules which prevent the integration module to work properly.

     

    Instead, we do provide support to resolve all such situations, please just feel free to contact us

  • How to become an Affiliate partner?

    Very simple. First, you can visit here to sign up for the program. Then, fill on the information of your company exactly and submit your request and Get revenue.

  • Can you migrate customers password?

    Yes, it is possible. Please visit http://litextension.com/customers-password-migration-plugins.html for further details

  • Can I migrate Attribute sets from Magento to Magento?

    Yes. You can migrate Attribute sets with following steps:

    • You just need to create attribute sets in target Magento first 
    • During migration, you just need to map old attribute sets to target attribute sets that should do the job

  • Is there any additional cost after purchasing your product?

    You don’t have to pay any additional cost after purchasing our products. However, if you want to use our customized services, the fee will be required. Also, for free products, our support will be given as the charged service.

  • I Ought To Buy A Product, But Mistakenly I Placed An Order For The Other. How Should I Do?

    In this case, please contact us and provide your detailed information of the placed order as well as the products that you intend to order. If the amount of the new order is less than the amount of the initial order, we will send you the product that you aim to buy immediately and refund you the difference. Conversely, if the new order costs more, please transfer the difference to our PayPal account litextension@gmail.com and inform us of your PayPal email address. Right after checking that your payment is complete, we will exchange the product for you.

  • I'm not a technical expert so can you guys help me to perform migration?

    Yes, I would like to offer the All-In-One Migration Service at http://litextension.com/migration-services/all-in-one-data-migration-service.html

    This is full migration service, we will perform migration for you. You just wait and get awesome result from us. Here is what we do:

    • Install migration tool
    • Perform migration
    • After migration completed, we'll check again to ensure all data was transferred before hand-over.
    • Support re-migration for FREE (if you need) 

  • Can I increase my entity limit after purchasing?

    Yes, you can increase your entity limit after purchasing but fee required, please visit here for futher details http://litextension.com/migration-services/upgrade-your-migration-tool.html 

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