• How can I get the products after purchasing?

    When the order is completed, you will receive an email that guides you how to get the products after purchasing. Besides, you can directly log in at LitExtension by your registered email and go to “My account” then “My downloadable products” to download the items that you purchased. Please refer to the documents available on each Product Page for more details.

  • How long does it take to get my purchased items after placing order?

    After you finish the payment, you will receive an email instructing how to download the product. You can download and use it immediately.                         

  • Why can’t I add products to cart successfully?

    If you are in this case, please contact us through ticket/ livechat and replicate the steps when making the order so that we can find out the causes and provide solutions for you.                        

  • Why can’t I find my purchased items in Downloadable products?

    Don’t be worried. Just contact us and let us know your order ID. We will find out the causes and make sure that you can download your purchased product in the shortest time.                         

  • How can I pay for your products?

    To purchase our products, you can use 2 payment methods when placing order: Paypal, Credit Card, Skrill (Moneybooker) or Wire Transfer

    After added product and placed order, you will redirect to Paypal automatically for payment. On Paypal you can pay by your Paypal account or Credit Card (in case you dont have Paypal account)

    If you can not use Paypal, please visit our Payment Guide at http://litextension.com/docs/payment_guide.pdf , it will guide you to make payment through Skrill or Wire Transfer.

  • I was redirected to Paypal/Moneybookers to fill in my information, but I don’t know whether it’s finished or not.

    You can log in to your account in LitExtension then go to “My order” to see the status of your order- complete or pending.

  • Is there any additional cost after purchasing your product?

    You don’t have to pay any additional cost after purchasing our products. However, if you want to use our customized services, the fee will be required. Also, for free products, our support will be given as the charged service.

  • Is there any way I can get discounts?

    To get discounts, please follow our promotion program which is always updated. Besides these programs, we don’t offer personal discounts. 

  • Is there difference in price between the Community Edition and Enterprise Edition?

    Ordinarily, the Enterprise Edition includes the extra fee depending on each product.

  • Is your extension/tool one-time purchase or monthly fee?

    Just purchase one time and you can use our extension/tool forever, no monthly cost.

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